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Satysfakcja Klienta Jako Kluczowy Czynnik Sukcesu Biblioteki

Ball, Rafael (2009) Satysfakcja Klienta Jako Kluczowy Czynnik Sukcesu Biblioteki. przegląd biblioteczny 77 (1), pp. 5-15.

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Evaluation and long-term assurance of customer satisfaction are integral elements of quality management in libraries. Quality defined as " all features and functions of a product or service that influence the way that product or service meets certain specified demands" (EOQ , 1976) is subjective in the case of each individual customer but the opinions of those customers make the basis for general ...


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Item Type:Article
Institutions:Central Institutions > University Library
Keywords:Library , Library patrons , Patron needs , Patron satisfaction , Quality standards
Subjects:000 Computer science, information & general works > 020 Library & information sciences
Created at the University of Regensburg:Partially
Owner: Dr. Gernot Deinzer
Deposited On:13 May 2009 08:31
Last Modified:13 Mar 2014 10:25
Item ID:3516
Owner Only: item control page
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