Startseite UB

Satysfakcja Klienta Jako Kluczowy Czynnik Sukcesu Biblioteki

Ball, Rafael (2009) Satysfakcja Klienta Jako Kluczowy Czynnik Sukcesu Biblioteki. przegląd biblioteczny 77 (1), pp. 5-15.

[img]
Preview
PDF
Download (2MB)

Abstract

Evaluation and long-term assurance of customer satisfaction are integral elements of quality management in libraries. Quality defined as " all features and functions of a product or service that influence the way that product or service meets certain specified demands" (EOQ , 1976) is subjective in the case of each individual customer but the opinions of those customers make the basis for general ...

plus


Export bibliographical data



Item Type:Article
Date:2009
Institutions:Central Institutions > University Library
Keywords:Library , Library patrons , Patron needs , Patron satisfaction , Quality standards
Subjects:000 Computer science, information & general works > 020 Library & information sciences
Status:Published
Refereed:Unknown
Created at the University of Regensburg:Partially
Owner: Dr. Gernot Deinzer
Deposited On:13 May 2009 08:31
Last Modified:13 Mar 2014 10:25
Item ID:3516
Owner Only: item control page

Downloads

Downloads per month over past year

  1. University

University Library

Publication Server

Contact person
Gernot Deinzer

Telefon 0941 943-2759
Contact