Heinrich, Bernd and Henneberger, Matthias and Leist, Susanne and Zellner, Gregor (2009) The process map as an instrument to standardize processes: design and application at a financial service provider. Information Systems and e-Business Management 7 (1), pp. 81-102.
The standardization of processes and the identification of shared business services in a service-oriented architecture (SOA) are currently widely discussed. Above all in practice, however, there still is a lack of appropriate instruments to support these tasks. In this paper an approach for a process map is introduced which allows for a systematic presentation—as complete as possible—of the processes in an enterprise (division). After a consistent refinement of the process has taken place by means of aggregation/disaggregation respectively, generalization/specialization relations, it is possible to identify primarily functional similarities of the detailed sub-processes. The application of the process map at a financial service provider (FSP) highlights how these similarities can be taken as a basis to standardize processes and to identify shared services.
|Institutions:|| Business, Economics and Information Systems > Institut für Wirtschaftsinformatik > Lehrstuhl für Wirtschaftsinformatik III - Business Engineering (Prof. Dr. Susanne Leist)|
Business, Economics and Information Systems > Institut für Wirtschaftsinformatik > Lehrstuhl für Wirtschaftsinformatik II (Prof. Dr. Bernd Heinrich)
|Research groups and research centres:||Immobilien- und Kapitalmärkte|
|Keywords:||Process map; Business process management; Financial service provider|
|Subjects:||300 Social sciences > 330 Economics|
|Refereed:||Yes, this version has been refereed|
|Created at the University of Regensburg:||Unknown|
|Deposited On:||09 Dec 2008 14:11|
|Last Modified:||10 Apr 2013 10:45|