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The process map as an instrument to standardize processes: design and application at a financial service provider

Heinrich, Bernd and Henneberger, Matthias and Leist, Susanne and Zellner, Gregor (2009) The process map as an instrument to standardize processes: design and application at a financial service provider. Information Systems and e-Business Management 7 (1), pp. 81-102.

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Abstract

The standardization of processes and the identification of shared business services in a service-oriented architecture (SOA) are currently widely discussed. Above all in practice, however, there still is a lack of appropriate instruments to support these tasks. In this paper an approach for a process map is introduced which allows for a systematic presentation—as complete as possible—of the ...

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Item Type:Article
Date:January 2009
Institutions:Business, Economics and Information Systems > Institut für Wirtschaftsinformatik > Lehrstuhl für Wirtschaftsinformatik III - Business Engineering (Prof. Dr. Susanne Leist)
Business, Economics and Information Systems > Institut für Wirtschaftsinformatik > Lehrstuhl für Wirtschaftsinformatik II (Prof. Dr. Bernd Heinrich)
Research groups and research centres:Immobilien- und Kapitalmärkte
Identification Number:
ValueType
10.1007/s10257-007-0064-yHandle
Keywords:Process map; Business process management; Financial service provider
Subjects:300 Social sciences > 330 Economics
Status:Published
Refereed:Yes, this version has been refereed
Created at the University of Regensburg:Unknown
Owner: Pub Heinrich
Deposited On:09 Dec 2008 14:11
Last Modified:13 Mar 2014 18:52
Item ID:5128
Owner Only: item control page

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