Zarzadzanie Public Relations i Relacjami z Klientami w Bibliotekach: Personel i Klienci = Public Relations and Customer Relationship Management in Libraries: Focus on Staff and Customers

Ball, Rafael (2004) Zarzadzanie Public Relations i Relacjami z Klientami w Bibliotekach: Personel i Klienci = Public Relations and Customer Relationship Management in Libraries: Focus on Staff and Customers. In: Kocojowa, Maria, (ed.) Public Relations: Biblioteki, Wydawnictwa, Informacja Naukowa, Uczelnie. Materiały z bibliotekoznawstwa i informacji naukowej, 15. Jagiellonian Univ. Press, Krakau, 29 - 39. ISBN 83-233-1838-7.

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