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Leist, Susanne and Winter, Robert (2000) Finanzdienstleistungen im Informationszeitalter - Vision, Referenzmodell und Transformation. In: Belz, Christian and Bieger, Thomas, (eds.) Kompetenzen im Dienstleistungsmanagement. Thexis, St. Gallen, pp. 150-166. Fulltext not available.

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