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Combining Design Patterns and Elements of Social Computing for the Design of User Centered Online Help Systems

Schworm, S., Heckner, Markus and Wolff, Christian (2009) Combining Design Patterns and Elements of Social Computing for the Design of User Centered Online Help Systems. Journal of Educational Technology Systems 38 (1), pp. 3-20.

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Abstract

Many current (online) help systems fail because users refuse to use them or, even if they do so, they do not perceive them as helpful. There is an obvious gap between the intentions of the help content authors and the achievement of objectives concerning the perceived usefulness by help users. Problems may be divided into psychological and implementation issues. On the psychological side users ...

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Item type:Article
Date:2009
Institutions:Languages and Literatures > Institut für Information und Medien, Sprache und Kultur (I:IMSK) > Lehrstuhl für Medieninformatik
Classification:
NotationType
H.5.2CCS
K.3.1CCS
H.3.5CCS
Keywords:web-based help system, social software, user centered design, design patterns
Dewey Decimal Classification:000 Computer science, information & general works > 020 Library & information sciences
000 Computer science, information & general works > 004 Computer science
Status:Published
Refereed:Yes, this version has been refereed
Created at the University of Regensburg:Yes
Item ID:14231
Owner only: item control page
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