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Scholz, Michael ; Dorner, Verena ; Schryen, Guido ; Benlian, Alexander

A configuration-based recommender system for supporting e-commerce decisions

Scholz, Michael, Dorner, Verena, Schryen, Guido and Benlian, Alexander (2017) A configuration-based recommender system for supporting e-commerce decisions. European Journal of Operational Research. (In Press)

Date of publication of this fulltext: 30 Sep 2016 07:42
Article
DOI to cite this document: 10.5283/epub.34647


Abstract

Multi-attribute value theory (MAVT)-based recommender systems have been proposed for dealing with issues of existing recommender systems, such as the cold-start problem and changing preferences. However, as we argue in this paper, existing MAVT-based methods for measuring attribute importance weights do not fit the shopping tasks for which recommender systems are typically used. These methods ...

Multi-attribute value theory (MAVT)-based recommender systems have been proposed for dealing with issues of existing recommender systems, such as the cold-start problem and changing preferences. However, as we argue in this paper, existing MAVT-based methods for measuring attribute importance weights do not fit the shopping tasks for which recommender systems are typically used. These methods assume well-trained decision makers who are willing to invest time and cognitive effort, and who are familiar with the attributes describing the available alternatives and the ranges of these attribute levels. Yet, recommender systems are most often used by consumers who are usually not familiar with the available attributes and ranges and who wish to save time and effort. Against this background, we develop a new method, based on a product configuration process, which is tailored to the characteristics of these particular decision makers. We empirically compare our method to SWING, ranking-based conjoint analysis and TRADEOFF in a between-subjects laboratory experiment with 153 participants. Results indicate that our proposed method performs better than TRADEOFF and CONJOINT and at least as well as SWING in terms of recommendation accuracy, better than SWING and TRADEOFF and at least as well as CONJOINT in terms of cognitive load, and that participants were faster with our method than with any other method. We conclude that our method is a promising option to help support consumers' decision processes in e-commerce shopping tasks.


Involved Institutions


Details

Item typeArticle
Journal or Publication TitleEuropean Journal of Operational Research
Publisher:Elsevier
Date2017
InstitutionsBusiness, Economics and Information Systems > Institut für Wirtschaftsinformatik > Alumni or Retired Professors > Professur für Wirtschaftsinformatik (Prof. Dr. Guido Schryen)
KeywordsE-Commerce, Recommender System, Attribute Weights, Configuration System, Decision Support
Dewey Decimal Classification000 Computer science, information & general works > 004 Computer science
StatusIn Press
RefereedYes, this version has been refereed
Created at the University of RegensburgYes
URN of the UB Regensburgurn:nbn:de:bvb:355-epub-346475
Item ID34647

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