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Scholz, Michael ; Dorner, Verena ; Schryen, Guido ; Benlian, Alexander

A configuration-based recommender system for supporting e-commerce decisions

Scholz, Michael, Dorner, Verena, Schryen, Guido und Benlian, Alexander (2017) A configuration-based recommender system for supporting e-commerce decisions. European Journal of Operational Research. (Im Druck)

Veröffentlichungsdatum dieses Volltextes: 30 Sep 2016 07:42
Artikel
DOI zum Zitieren dieses Dokuments: 10.5283/epub.34647


Zusammenfassung

Multi-attribute value theory (MAVT)-based recommender systems have been proposed for dealing with issues of existing recommender systems, such as the cold-start problem and changing preferences. However, as we argue in this paper, existing MAVT-based methods for measuring attribute importance weights do not fit the shopping tasks for which recommender systems are typically used. These methods ...

Multi-attribute value theory (MAVT)-based recommender systems have been proposed for dealing with issues of existing recommender systems, such as the cold-start problem and changing preferences. However, as we argue in this paper, existing MAVT-based methods for measuring attribute importance weights do not fit the shopping tasks for which recommender systems are typically used. These methods assume well-trained decision makers who are willing to invest time and cognitive effort, and who are familiar with the attributes describing the available alternatives and the ranges of these attribute levels. Yet, recommender systems are most often used by consumers who are usually not familiar with the available attributes and ranges and who wish to save time and effort. Against this background, we develop a new method, based on a product configuration process, which is tailored to the characteristics of these particular decision makers. We empirically compare our method to SWING, ranking-based conjoint analysis and TRADEOFF in a between-subjects laboratory experiment with 153 participants. Results indicate that our proposed method performs better than TRADEOFF and CONJOINT and at least as well as SWING in terms of recommendation accuracy, better than SWING and TRADEOFF and at least as well as CONJOINT in terms of cognitive load, and that participants were faster with our method than with any other method. We conclude that our method is a promising option to help support consumers' decision processes in e-commerce shopping tasks.


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Details

DokumentenartArtikel
Titel eines Journals oder einer ZeitschriftEuropean Journal of Operational Research
Verlag:Elsevier
Datum2017
InstitutionenWirtschaftswissenschaften > Institut für Wirtschaftsinformatik > Entpflichtete oder im Ruhestand befindliche Professoren > Professur für Wirtschaftsinformatik (Prof. Dr. Guido Schryen)
Stichwörter / KeywordsE-Commerce, Recommender System, Attribute Weights, Configuration System, Decision Support
Dewey-Dezimal-Klassifikation000 Informatik, Informationswissenschaft, allgemeine Werke > 004 Informatik
StatusIm Druck
BegutachtetJa, diese Version wurde begutachtet
An der Universität Regensburg entstandenJa
URN der UB Regensburgurn:nbn:de:bvb:355-epub-346475
Dokumenten-ID34647

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