Direkt zum Inhalt

Fehle, Jakob ; Münster, Leonie ; Schmidt, Thomas ; Wolff, Christian

Aspect-Based Sentiment Analysis as a Multi-Label Classification Task on the Domain of German Hotel Reviews

Fehle, Jakob, Münster, Leonie, Schmidt, Thomas und Wolff, Christian (2023) Aspect-Based Sentiment Analysis as a Multi-Label Classification Task on the Domain of German Hotel Reviews. In: Georges, Munir und Herygers, Aaricia und Friedrich, Annemarie und Roth, Benjamin, (eds.) Proceedings of the 19th Conference on Natural Language Processing (KONVENS 2023). The Association for Computational Linguistics, Stroudsburg, PA, S. 202-218. ISBN 979-8-89176-029-5.

Veröffentlichungsdatum dieses Volltextes: 25 Jun 2024 06:47
Buchkapitel


Zusammenfassung

Aspect-Based Sentiment Analysis (ABSA) plays a crucial role in understanding finegrained customer feedback, particularly in domains like hospitality where specific aspects of service often influence overall satisfaction. However, non-English languages such as German face a scarcity of readily available corpora and evaluated methods for ABSA, making it a challenging problem. This paper addresses ...

Aspect-Based Sentiment Analysis (ABSA) plays a crucial role in understanding finegrained customer feedback, particularly in domains like hospitality where specific aspects of service often influence overall satisfaction. However, non-English languages such as German face a scarcity of readily available corpora and evaluated methods for ABSA, making it a challenging problem. This paper addresses this gap by utilizing BERT-based transformer models, known for their exceptional performance in context-sensitive natural language processing tasks, to perform ABSA in a multi-label classification setting. We demonstrate our approach on a novel dataset of German hotel reviews that we have collected and annotated from TripAdvisor, thus contributing a new resource to the field and proving the effectiveness of our methodology. With achieving a micro f1-score of up to 0.91 for aspect category classification and 0.81 for end-to-end ABSA, our approach aligns with the performance of similar methods on other German-language datasets and surpasses performance achieved on English language datasets in the hotel domain.



Beteiligte Einrichtungen


Details

DokumentenartBuchkapitel
ISBN979-8-89176-029-5
Buchtitel:Proceedings of the 19th Conference on Natural Language Processing (KONVENS 2023)
Verlag:The Association for Computational Linguistics
Ort der Veröffentlichung:Stroudsburg, PA
Seitenbereich:S. 202-218
Datum2023
InstitutionenSprach- und Literatur- und Kulturwissenschaften > Institut für Information und Medien, Sprache und Kultur (I:IMSK) > Lehrstuhl für Medieninformatik (Prof. Dr. Christian Wolff)
Informatik und Data Science > Fachbereich Menschzentrierte Informatik > Lehrstuhl für Medieninformatik (Prof. Dr. Christian Wolff)
Stichwörter / Keywordssentiment analysis, hotel reviews, aspect-based, multi-label, annotation, corpus
Dewey-Dezimal-Klassifikation000 Informatik, Informationswissenschaft, allgemeine Werke > 004 Informatik
StatusVeröffentlicht
BegutachtetJa, diese Version wurde begutachtet
An der Universität Regensburg entstandenJa
URN der UB Regensburgurn:nbn:de:bvb:355-epub-582615
Dokumenten-ID58261

Bibliographische Daten exportieren

Nur für Besitzer und Autoren: Kontrollseite des Eintrags

nach oben