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Success Measurement of Enterprise Social Networks

Richter, Alexander ; Heidemann, Julia ; Klier, Mathias ; Behrendt, Sebastian


Abstract

Especially in the knowledge intensive service industry and times of virtual teams, there is a high need to support collaboration and information ex-change between employees with IT. Whereas many organizations have recog-nized the great potential of Enterprise Social Networks (ESN) in this context, there is still a lack of well-founded and applicable approaches to make this po-tential visible i.e. ...

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