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Sänger, Johannes ; Richthammer, Christian ; Kunz, Michael ; Meier, Stefan ; Pernul, Günther

Visualizing Unfair Ratings in Online Reputation Systems

Sänger, Johannes, Richthammer, Christian, Kunz, Michael, Meier, Stefan und Pernul, Günther (2015) Visualizing Unfair Ratings in Online Reputation Systems. In: Proc. of the 23rd European Conference on Information Systems (ECIS), Münster, Germany.

Veröffentlichungsdatum dieses Volltextes: 02 Jun 2015 13:15
Konferenz- oder Workshop-Beitrag
DOI zum Zitieren dieses Dokuments: 10.5283/epub.31893


Zusammenfassung

Reputation systems provide a valuable method to measure the trustworthiness of sellers or the quality of products in an e-commerce environment. Due to their economic importance, reputation systems are subject to many attacks. A common problem are unfair ratings which are used to unfairly increase or decrease the reputation of an entity. Although being of high practical relevance, unfair rating ...

Reputation systems provide a valuable method to measure the trustworthiness of sellers or the quality of products in an e-commerce environment. Due to their economic importance, reputation systems are subject to many attacks. A common problem are unfair ratings which are used to unfairly increase or decrease the reputation of an entity. Although being of high practical relevance, unfair rating attacks have only rarely been considered in literature. The few approaches that have been proposed are furthermore quite non-transparent to the user. In this work, we employ visual analytics to identify colluding digital identities. The ultimate benefit of our approach is the transparent revelation of the true reputation of an entity by interactively using both endogenous and exogenous discounting methods. We thereto introduce a generic conceptual design of a visual analytics component that is independent of the underlying reputation system. We then describe how this concept was implemented in a software prototype. Subsequently, we demonstrate its proper functioning by means of an empirical study based on two real-world datasets from eBay and Epinions. Overall, we show that our approach notably enhances transparency, bares an enormous potential and might thus lead to substantially more robust reputation systems and enhanced user experience.


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Details

DokumentenartKonferenz- oder Workshop-Beitrag (Vortrag)
Datum2015
InstitutionenWirtschaftswissenschaften > Institut für Wirtschaftsinformatik > Lehrstuhl für Wirtschaftsinformatik I - Informationssysteme (Prof. Dr. Günther Pernul)
Informatik und Data Science > Fachbereich Wirtschaftsinformatik > Lehrstuhl für Wirtschaftsinformatik I - Informationssysteme (Prof. Dr. Günther Pernul)
Stichwörter / KeywordsTrust, reputation system, unfair ratings, collusion, visual analytics
Dewey-Dezimal-Klassifikation000 Informatik, Informationswissenschaft, allgemeine Werke > 004 Informatik
StatusVeröffentlicht
BegutachtetJa, diese Version wurde begutachtet
An der Universität Regensburg entstandenJa
URN der UB Regensburgurn:nbn:de:bvb:355-epub-318931
Dokumenten-ID31893

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