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Understanding the Complexities of Email Behaviour

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Elsweiler, David
Date of publication of this fulltext: 29 Jun 2016 12:47


This position statement summarises three studies from a
project aiming to learn about and support email search
behaviour. The findings combine to form a rich and multifaceted picture of user behaviour and demonstrate why it is important to account for user behaviour at all stages of an Information Science project.

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