Ball, Rafael (2009) Satysfakcja Klienta Jako Kluczowy Czynnik Sukcesu Biblioteki. przegląd biblioteczny 77 (1), pp. 5-15.
| PDF Download (2MB) |
Abstract
Evaluation and long-term assurance of customer satisfaction are integral elements of quality management in libraries. Quality defined as " all features and functions of a product or service that influence the way that product or service meets certain specified demands" (EOQ , 1976) is subjective in the case of each individual customer but the opinions of those customers make the basis for general ...
Export bibliographical data
| Item type: | Article |
|---|---|
| Date: | 2009 |
| Institutions: | Central Institutions > University Library |
| Keywords: | Library , Library patrons , Patron needs , Patron satisfaction , Quality standards |
| Dewey Decimal Classification: | 000 Computer science, information & general works > 020 Library & information sciences |
| Status: | Published |
| Refereed: | Unknown |
| Created at the University of Regensburg: | Partially |
| Item ID: | 3516 |
Owner only: item control page
Download Statistics