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Airbot: Using a Work Flow Model for Proactive Assistance in Public Spaces

Kattenbeck, Markus , Kilian, Melanie A., Ferstl, Matthias, Alt, Florian and Ludwig, Bernd (2018) Airbot: Using a Work Flow Model for Proactive Assistance in Public Spaces. In: MobileHCI '18. Proceedings of the 20th International Conference on Human-Computer Interaction with Mobile Devices and Services Adjunct. MobileHCI '18. ACM, New York, NY, USA, pp. 213-220. ISBN 978-1-4503-5941-2.

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Other URL: http://doi.org/10.1145/3236112.3236142


We investigate how a task-sensitive personal assistant on smartphones can support users in public space. Therefore, we designed, implemented, and evaluated airbot, a mobile chatbot providing air travelers with proactive information during flight relevant tasks. We tested the application on passengers at a major airport (N = 101). The results of our evaluation study suggest, firstly, that airbot's ...


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Item type:Book section
Additional Information (public):Barcelona, Spain — September 03 - 06, 2018
Institutions:Languages and Literatures > Institut für Information und Medien, Sprache und Kultur (I:IMSK) > Lehrstuhl für Informationswissenschaft
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Keywords:assistance system, cooperative problem solving, human-computer interaction, mobile information needs
Dewey Decimal Classification:000 Computer science, information & general works > 020 Library & information sciences
Refereed:Yes, this version has been refereed
Created at the University of Regensburg:Yes
Item ID:37899
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