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The Role of Search for Field Force Knowledge Management

Albakour, D., Ducatel, G. and Kruschwitz, Udo (2013) The Role of Search for Field Force Knowledge Management. In: Owusu, G., (ed.) Transforming Field and Service Operations. Methodologies for Successful Technology-Driven Business Transformation. Springer, Berlin, pp. 117-132. ISBN 978-3-642-44969-7.

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Other URL: https://doi.org/10.1007/978-3-642-44970-3_8


Abstract

Search has become a ubiquitous, everyday activity, but finding the right information at the right time in an electronic document collection can still be a very challenging process. Significant time is being spent on identifying suitable search terms, exploring matching documents, rephrasing the search request and assessing whether a document contains the information sought. Once another user is ...

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Item type:Book section
Date:2013
Institutions:Languages and Literatures > Institut für Information und Medien, Sprache und Kultur (I:IMSK) > Lehrstuhl für Informationswissenschaft
Identification Number:
ValueType
10.1007/978-3-642-44970-3_8DOI
Keywords:Search Engine, Association Rule, Implicit Feedback, Mobile Worker, Query Suggestion
Dewey Decimal Classification:000 Computer science, information & general works > 020 Library & information sciences
Status:Published
Refereed:Unknown
Created at the University of Regensburg:Unknown
Item ID:40370
Owner only: item control page
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