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The Role of Search for Field Force Knowledge Management

Albakour, D. ; Ducatel, G. ; Kruschwitz, Udo


Search has become a ubiquitous, everyday activity, but finding the right information at the right time in an electronic document collection can still be a very challenging process. Significant time is being spent on identifying suitable search terms, exploring matching documents, rephrasing the search request and assessing whether a document contains the information sought. Once another user is ...


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