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Comprehension of business process models: Insight into cognitive strategies via eye tracking

Tallon, Miles ; Winter, Michael ; Pryss, Rüdiger ; Rakoczy, Katrin ; Reichert, Manfred ; Greenlee, Mark W. ; Frick, Ulrich



Abstract

Process Models (PM) are visual documentations of the business processes within or across enterprises. Activities (tasks) are arranged together into a model (i.e., similar to flowcharts). This study aimed at understanding the underlying structure of PM comprehension. Though standards for describing PM have been defined, the cognitive work load they evoke, their structure, and the efficacy of ...

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