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Search tactics used in solving everyday how-to technical tasks: Repertoire, selection and tenacity

Rutter, Sophie ; Blinzler, Verena ; Ye, Chaoyu ; Wilson, Max L. ; Twidale, Michael D.


With greater access to computational resources, people use search to address many everyday challenges in their lives, including solving technology problems. Although there are now many useful 'how-to' resources online (especially videos on YouTube), it can still be difficult to identify, understand, and resolve certain kinds of technical problem. While research tasks have been studied for many ...


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