| PDF (86kB) |
- URN to cite this document:
- urn:nbn:de:bvb:355-epub-55931
- DOI to cite this document:
- 10.5283/epub.5593
Abstract
Evaluating and guaranteeing customer satisfaction in the long-term is an integral part of quality management in libraries. Quality is defined as “all of the characteristics and features of a product or a service, which relate to their suitability for fulfilling fixed or given requirements” [EOQ 1976] and it is determined by the subjective evaluation of the customer. Surveys are used to gather ...
Owner only: item control page
Download Statistics