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Fehle, Jakob ; Münster, Leonie ; Schmidt, Thomas ; Wolff, Christian

Aspect-Based Sentiment Analysis as a Multi-Label Classification Task on the Domain of German Hotel Reviews

Fehle, Jakob, Münster, Leonie, Schmidt, Thomas and Wolff, Christian (2023) Aspect-Based Sentiment Analysis as a Multi-Label Classification Task on the Domain of German Hotel Reviews. In: Georges, Munir and Herygers, Aaricia and Friedrich, Annemarie and Roth, Benjamin, (eds.) Proceedings of the 19th Conference on Natural Language Processing (KONVENS 2023). The Association for Computational Linguistics, Stroudsburg, PA, pp. 202-218. ISBN 979-8-89176-029-5.

Date of publication of this fulltext: 25 Jun 2024 06:47
Book section


Abstract

Aspect-Based Sentiment Analysis (ABSA) plays a crucial role in understanding finegrained customer feedback, particularly in domains like hospitality where specific aspects of service often influence overall satisfaction. However, non-English languages such as German face a scarcity of readily available corpora and evaluated methods for ABSA, making it a challenging problem. This paper addresses ...

Aspect-Based Sentiment Analysis (ABSA) plays a crucial role in understanding finegrained customer feedback, particularly in domains like hospitality where specific aspects of service often influence overall satisfaction. However, non-English languages such as German face a scarcity of readily available corpora and evaluated methods for ABSA, making it a challenging problem. This paper addresses this gap by utilizing BERT-based transformer models, known for their exceptional performance in context-sensitive natural language processing tasks, to perform ABSA in a multi-label classification setting. We demonstrate our approach on a novel dataset of German hotel reviews that we have collected and annotated from TripAdvisor, thus contributing a new resource to the field and proving the effectiveness of our methodology. With achieving a micro f1-score of up to 0.91 for aspect category classification and 0.81 for end-to-end ABSA, our approach aligns with the performance of similar methods on other German-language datasets and surpasses performance achieved on English language datasets in the hotel domain.



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Details

Item typeBook section
ISBN979-8-89176-029-5
Title of Book:Proceedings of the 19th Conference on Natural Language Processing (KONVENS 2023)
Publisher:The Association for Computational Linguistics
Place of Publication:Stroudsburg, PA
Page Range:pp. 202-218
Date2023
InstitutionsLanguages and Literatures > Institut für Information und Medien, Sprache und Kultur (I:IMSK) > Lehrstuhl für Medieninformatik (Prof. Dr. Christian Wolff)
Informatics and Data Science > Department Human-Centered Computing > Lehrstuhl für Medieninformatik (Prof. Dr. Christian Wolff)
Keywordssentiment analysis, hotel reviews, aspect-based, multi-label, annotation, corpus
Dewey Decimal Classification000 Computer science, information & general works > 004 Computer science
StatusPublished
RefereedYes, this version has been refereed
Created at the University of RegensburgYes
URN of the UB Regensburgurn:nbn:de:bvb:355-epub-582615
Item ID58261

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