Improving the use of public e-services through explainability

URN to cite this document:: urn:nbn:de:bvb:355-epub-595462
DOI to cite this document:: 10.5283/epub.59546

Fahr, Marie Christine ; Förster, Maximilian ; Moestue, Lars ; Brasse, Julia ; Klier, Julia

; Klier, Mathias

License: Creative Commons Attribution 4.0
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Date of publication of this fulltext: 12 Nov 2024 06:31

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Abstract

Despite an omnipresent call for public e-services, the potential of digitalization in the public sector is still untapped. A promising means to increase the use of public e-services may be explainability. In this study, we follow the Design Science Research methodology to propose and evaluate design principles for explainability of public e-services. We instantiate the design principles in ...