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Frummet, Alexander ; Speggiorin, Alessandro ; Elsweiler, David ; Leuski, Anton ; Dalton, Jeff

Cooking with Conversation: Enhancing User Engagement and Learning with a Knowledge-Enhancing Assistant

Frummet, Alexander , Speggiorin, Alessandro, Elsweiler, David , Leuski, Anton and Dalton, Jeff (2024) Cooking with Conversation: Enhancing User Engagement and Learning with a Knowledge-Enhancing Assistant. ACM Transactions on Information Systems 42 (5), pp. 1-29.

Date of publication of this fulltext: 09 Jan 2025 07:29
Article
DOI to cite this document: 10.5283/epub.74598


Abstract

We present two empirical studies to investigate users’ expectations and behaviours when using digital assistants, such as Alexa and Google Home, in a kitchen context: First, a survey (N = 200) queries participants on their expectations for the kinds of information that such systems should be able to provide. While consensus exists on expecting information about cooking steps and processes, ...

We present two empirical studies to investigate users’ expectations and behaviours when using digital assistants, such as Alexa and Google Home, in a kitchen context: First, a survey (N = 200) queries participants on their expectations for the kinds of information that such systems should be able to provide. While consensus exists on expecting information about cooking steps and processes, younger participants who enjoy cooking express a higher likelihood of expecting details on food history or the science of cooking. In a follow-up Wizard-of-Oz study (N = 48), users were guided through the steps of a recipe either by an active wizard that alerted participants to information it could provide or a passive wizard who only answered questions that were provided by the user. The active policy led to almost double the number of conversational utterances and 1.5 times more knowledge-related user questions compared to the passive policy. Also, it resulted in 1.7 times more knowledge communicated than the passive policy. We discuss the findings in the context of related work and reveal implications for the design and use of such assistants for cooking and other purposes such as DIY and craft tasks, as well as the lessons we learned for evaluating such systems.



Involved Institutions


Details

Item typeArticle
Journal or Publication TitleACM Transactions on Information Systems
Publisher:Association for Computing Machinery (ACM)
Volume:42
Number of Issue or Book Chapter:5
Page Range:pp. 1-29
Date15 March 2024
InstitutionsLanguages and Literatures > Institut für Information und Medien, Sprache und Kultur (I:IMSK) > Lehrstuhl für Informationswissenschaft (Prof. Dr. Udo Kruschwitz)
Informatics and Data Science > Department Human-Centered Computing > Lehrstuhl für Informationswissenschaft (Prof. Dr. Udo Kruschwitz)
Identification Number
ValueType
10.1145/3649500DOI
Classification
NotationType
Information systems→Search interfaces; Collaborative searchCCS
Human-centered computing→ Empirical studies in interaction designCCS
KeywordsConversational agents, interactive search, wizard-of-oz, conversational search
Dewey Decimal Classification000 Computer science, information & general works > 004 Computer science
StatusPublished
RefereedYes, this version has been refereed
Created at the University of RegensburgPartially
URN of the UB Regensburgurn:nbn:de:bvb:355-epub-745983
Item ID74598

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