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Frummet, Alexander ; Speggiorin, Alessandro ; Elsweiler, David ; Leuski, Anton ; Dalton, Jeff

Cooking with Conversation: Enhancing User Engagement and Learning with a Knowledge-Enhancing Assistant

Frummet, Alexander , Speggiorin, Alessandro, Elsweiler, David , Leuski, Anton und Dalton, Jeff (2024) Cooking with Conversation: Enhancing User Engagement and Learning with a Knowledge-Enhancing Assistant. ACM Transactions on Information Systems 42 (5), S. 1-29.

Veröffentlichungsdatum dieses Volltextes: 09 Jan 2025 07:29
Artikel
DOI zum Zitieren dieses Dokuments: 10.5283/epub.74598


Zusammenfassung

We present two empirical studies to investigate users’ expectations and behaviours when using digital assistants, such as Alexa and Google Home, in a kitchen context: First, a survey (N = 200) queries participants on their expectations for the kinds of information that such systems should be able to provide. While consensus exists on expecting information about cooking steps and processes, ...

We present two empirical studies to investigate users’ expectations and behaviours when using digital assistants, such as Alexa and Google Home, in a kitchen context: First, a survey (N = 200) queries participants on their expectations for the kinds of information that such systems should be able to provide. While consensus exists on expecting information about cooking steps and processes, younger participants who enjoy cooking express a higher likelihood of expecting details on food history or the science of cooking. In a follow-up Wizard-of-Oz study (N = 48), users were guided through the steps of a recipe either by an active wizard that alerted participants to information it could provide or a passive wizard who only answered questions that were provided by the user. The active policy led to almost double the number of conversational utterances and 1.5 times more knowledge-related user questions compared to the passive policy. Also, it resulted in 1.7 times more knowledge communicated than the passive policy. We discuss the findings in the context of related work and reveal implications for the design and use of such assistants for cooking and other purposes such as DIY and craft tasks, as well as the lessons we learned for evaluating such systems.



Beteiligte Einrichtungen


Details

DokumentenartArtikel
Titel eines Journals oder einer ZeitschriftACM Transactions on Information Systems
Verlag:Association for Computing Machinery (ACM)
Band:42
Nummer des Zeitschriftenheftes oder des Kapitels:5
Seitenbereich:S. 1-29
Datum15 März 2024
InstitutionenSprach- und Literatur- und Kulturwissenschaften > Institut für Information und Medien, Sprache und Kultur (I:IMSK) > Lehrstuhl für Informationswissenschaft (Prof. Dr. Udo Kruschwitz)
Informatik und Data Science > Fachbereich Menschzentrierte Informatik > Lehrstuhl für Informationswissenschaft (Prof. Dr. Udo Kruschwitz)
Identifikationsnummer
WertTyp
10.1145/3649500DOI
Klassifikation
NotationArt
Information systems→Search interfaces; Collaborative searchCCS
Human-centered computing→ Empirical studies in interaction designCCS
Stichwörter / KeywordsConversational agents, interactive search, wizard-of-oz, conversational search
Dewey-Dezimal-Klassifikation000 Informatik, Informationswissenschaft, allgemeine Werke > 004 Informatik
StatusVeröffentlicht
BegutachtetJa, diese Version wurde begutachtet
An der Universität Regensburg entstandenZum Teil
URN der UB Regensburgurn:nbn:de:bvb:355-epub-745983
Dokumenten-ID74598

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