Right answers to wrong questions: The dysfunctional nature of information needs

URN to cite this document:: urn:nbn:de:bvb:355-epub-774929
DOI to cite this document:: 10.5283/epub.77492

Kilian, Melanie A.

; Elsweiler, David

; Ruthven, Ian

License: Creative Commons Attribution 4.0
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Date of publication of this fulltext: 06 Aug 2025 08:32

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Abstract

People frequently experience difficulties when seeking information to complete tasks. To overcome these difficulties, people require help. Regarding struggles with information needs, past research focuses on unclear information requests, such as ambiguous, under-specified, and ill-defined queries, and repairing these by user-led strategies (e.g., clarification). In an exploratory qualitative ...