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Kilian, Melanie A. ; Elsweiler, David

Rules, Resources, and Restrictions: A Taxonomy of Task-Based Information Request Intents

Kilian, Melanie A. and Elsweiler, David (2026) Rules, Resources, and Restrictions: A Taxonomy of Task-Based Information Request Intents. In: CHIIR '26: 2026 ACM SIGIR Conference on Human Information Interaction and Retrieval, March 22 - 26, 2026, Seattle, WA, USA.

Date of publication of this fulltext: 20 May 2026 08:09
Conference or workshop item
DOI to cite this document: 10.5283/epub.79460


Abstract

Understanding and classifying query intents can improve retrieval effectiveness by helping align search results with the motivations behind user queries. However, existing intent taxonomies are typically derived from system log data and capture mostly isolated information needs, while the broader task context often remains unaddressed. This limitation becomes increasingly relevant as interactions ...

Understanding and classifying query intents can improve retrieval effectiveness by helping align search results with the motivations behind user queries. However, existing intent taxonomies are typically derived from system log data and capture mostly isolated information needs, while the broader task context often remains unaddressed. This limitation becomes increasingly relevant as interactions with Large Language Models (LLMs) expand user expectations from simple query answering toward comprehensive task support, for example, with purchasing decisions or in travel planning. At the same time, current LLMs still struggle to fully interpret complex and multifaceted tasks. To address this gap, we argue for a stronger task-based perspective on query intent. Drawing on a grounded-theory-based interview study with airport information clerks, we present a taxonomy of task-based information request intents that bridges the gap between traditional query-focused approaches and the emerging demands of AI-driven task-oriented search.



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Details

Item typeConference or workshop item (UNSPECIFIED)
ISBN979-8-4007-2414-5
Title of Book:CHIIR '26: Proceedings of the 2026 Conference on Human Information Interaction and Retrieval
Publisher:Association for Computing Machinery
Open Access Type:Assoc. of Comp. Machinery (ACM)
Place of Publication:New York
Page Range:pp. 6-16
Date2026
InstitutionsLanguages and Literatures > Institut für Information und Medien, Sprache und Kultur (I:IMSK) > Lehrstuhl für Informationswissenschaft (Prof. Dr. Udo Kruschwitz)
Informatics and Data Science > Department Human-Centered Computing > Lehrstuhl für Informationswissenschaft (Prof. Dr. Udo Kruschwitz)
Identification Number
ValueType
10.1145/3786304.3787863DOI
Keywordsquestion intent taxonomy, question classification, search intent, user goals, task-based information retrieval, interview study
Dewey Decimal Classification000 Computer science, information & general works > 020 Library & information sciences
StatusPublished
RefereedYes, this version has been refereed
Created at the University of RegensburgYes
URN of the UB Regensburgurn:nbn:de:bvb:355-epub-794605
Item ID79460

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