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Steindl, Sebastian ; Schäfer, Ulrich ; Ludwig, Bernd

CoPrUS: Consistency Preserving Utterance Synthesis towards more realistic benchmark dialogues

Conference or workshop item

Steindl, Sebastian, Schäfer, Ulrich and Ludwig, Bernd (2025) CoPrUS: Consistency Preserving Utterance Synthesis towards more realistic benchmark dialogues. In: Proceedings of the 31st International Conference on Computational Linguistics, 2025, Abu Dhabi.

DOI to cite this document: 10.5283/epub.80298


Abstract

Large-scale Wizard-Of-Oz dialogue datasets have enabled the training of deep learning-based dialogue systems. While they are successful as benchmark datasets, they lack certain types of utterances, which would make them more realistic. In this work, we investigate the creation of synthetic communication errors in an automatic pipeline. Based on linguistic theory, we propose and follow a simple ...

Large-scale Wizard-Of-Oz dialogue datasets have enabled the training of deep learning-based dialogue systems. While they are successful as benchmark datasets, they lack certain types of utterances, which would make them more realistic. In this work, we investigate the creation of synthetic communication errors in an automatic pipeline. Based on linguistic theory, we propose and follow a simple error taxonomy. We focus on three types of miscommunications that could happen in real-world dialogues but are underrepresented in the benchmark dataset: misunderstandings, non-understandings and vaguely related questions. Our two-step approach uses a state-of-the-art Large Language Model (LLM) to first create the error and secondly the repairing utterance. We perform Language Model-based evaluation to ensure the quality of the generated utterances. We apply the method to the MultiWOZ dataset and evaluate it both qualitatively and empirically as well as with human judges. Our results indicate that current LLMs can aid in adding post-hoc miscommunications to benchmark datasets as a form of data augmentation. We publish the resulting dataset, in which nearly 1900 dialogues have been modified, as CoPrUS-MultiWOZ to facilitate future work on dialogue systems.



Involved Institutions


Details

Item typeConference or workshop item (Paper)
Open Access TypeCC-License
Page Rangepp. 5902-5917
DateJanuary 2025
Date of publication04 Aug 2026 11:06
InstitutionsLanguages and Literatures > Institut für Information und Medien, Sprache und Kultur (I:IMSK) > Professur für Informationslinguistik (Prof. Dr. Bernd Ludwig)
Informatics and Data Science > Department Human-Centered Computing > Professur für Informationslinguistik (Prof. Dr. Bernd Ludwig)
Identification Number
ValueType
https://aclanthology.org/2025.coling-main.394/UNSPECIFIED
https://arxiv.org/pdf/2412.07515?arXiv ID
Dewey Decimal Classification000 Computer science, information & general works > 004 Computer science
StatusPublished
RefereedYes, this version has been refereed
Created at the University of RegensburgYes
URN of the UB Regensburgurn:nbn:de:bvb:355-epub-802981
Item ID80298

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