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Elsweiler, David ; Elsweiler, Christine ; Ziegner, Anna

Cooking Up Politeness in Human–AI Information Seeking Dialogue

Konferenz- oder Workshop-Beitrag

Elsweiler, David , Elsweiler, Christine und Ziegner, Anna (2026) Cooking Up Politeness in Human–AI Information Seeking Dialogue. In: CHIIR '26: 2026 ACM SIGIR Conference on Human Information Interaction and Retrieval, March 22 - 26, 2026, Seattle, USA.

DOI zum Zitieren dieses Dokuments: 10.5283/epub.80790


Zusammenfassung

Politeness is a core dimension of human communication, yet its role in human–AI information seeking remains underexplored. We investigate how user politeness behaviour shapes conversational outcomes in a cooking-assistance setting. First, we annotated 30 dialogues, identifying four distinct user clusters ranging from Hyperpolite to Hyperefficient. We then scaled up to 18,000 simulated ...

Politeness is a core dimension of human communication, yet its role in human–AI information seeking remains underexplored. We investigate how user politeness behaviour shapes conversational outcomes in a cooking-assistance setting. First, we annotated 30 dialogues, identifying four distinct user clusters ranging from Hyperpolite to Hyperefficient. We then scaled up to 18,000 simulated conversations across five politeness profiles (including impolite) and three open-weight models. Results show that politeness is not only cosmetic: it systematically affects response length, informational gain, and efficiency. Engagement-seeking prompts produced up to 90% longer replies and 38% more information nuggets than hyper-efficient prompts, but at markedly lower density. Impolite inputs yielded verbose but less efficient answers, with up to 48% fewer nuggets per watt-hour compared to polite input. These findings highlight politeness as both a fairness and sustainability issue: conversational styles can advantage or disadvantage users, and “polite” requests may carry hidden energy costs. We discuss implications for inclusive and resource-aware design of information agents.



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Details

DokumentenartKonferenz- oder Workshop-Beitrag (Paper)
BuchtitelProceedings of the 2026 Conference on Human Information Interaction and Retrieval
Open Access ArtAssoc. of Comp. Machinery (ACM)
SeitenbereichS. 264-273
Datum2026
Veröffentlichungsdatum23 Sep 2026 10:55
InstitutionenSprach- und Literatur- und Kulturwissenschaften > Institut für Information und Medien, Sprache und Kultur (I:IMSK) > Lehrstuhl für Informationswissenschaft (Prof. Dr. Udo Kruschwitz)
Informatik und Data Science > Fachbereich Menschzentrierte Informatik > Lehrstuhl für Informationswissenschaft (Prof. Dr. Udo Kruschwitz)
Identifikationsnummer
WertTyp
10.1145/3786304.3787870DOI
Stichwörter / KeywordsPoliteness, Gen-AI, Task-based information seeking, mixed methods
Dewey-Dezimal-Klassifikation000 Informatik, Informationswissenschaft, allgemeine Werke > 004 Informatik
StatusVeröffentlicht
BegutachtetJa, diese Version wurde begutachtet
An der Universität Regensburg entstandenZum Teil
URN der UB Regensburgurn:nbn:de:bvb:355-epub-807907
Dokumenten-ID80790

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