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Frummet, Alexander ; Elsweiler, David ; Ludwig, Bernd

“What Can I Cook with These Ingredients?” - Understanding Cooking-Related Information Needs in Conversational Search

Frummet, Alexander , Elsweiler, David und Ludwig, Bernd (2022) “What Can I Cook with These Ingredients?” - Understanding Cooking-Related Information Needs in Conversational Search. ACM transactions on information systems : TOIS 40 (4), Art. no. 81.

Veröffentlichungsdatum dieses Volltextes: 29 Mrz 2022 04:59
Artikel
DOI zum Zitieren dieses Dokuments: 10.5283/epub.51990


Zusammenfassung

As conversational search becomes more pervasive, it becomes increasingly important to understand the users' underlying information needs when they converse with such systems in diverse domains. We conduct an in situ study to understand information needs arising in a home cooking context as well as how they are verbally communicated to an assistant. A human experimenter plays this role in our ...

As conversational search becomes more pervasive, it becomes increasingly important to understand the users' underlying information needs when they converse with such systems in diverse domains. We conduct an in situ study to understand information needs arising in a home cooking context as well as how they are verbally communicated to an assistant. A human experimenter plays this role in our study. Based on the transcriptions of utterances, we derive a detailed hierarchical taxonomy of diverse information needs occurring in this context, which require different levels of assistance to be solved. The taxonomy shows that needs can be communicated through different linguistic means and require different amounts of context to be understood. In a second contribution, we perform classification experiments to determine the feasibility of predicting the type of information need a user has during a dialogue using the turn provided. For this multi-label classification problem, we achieve average F1 measures of 40% using BERT-based models. We demonstrate with examples which types of needs are difficult to predict and show why, concluding that models need to include more context information in order to improve both information need classification and assistance to make such systems usable.



Beteiligte Einrichtungen


Details

DokumentenartArtikel
Titel eines Journals oder einer ZeitschriftACM transactions on information systems : TOIS
Verlag:ASSOC COMPUTING MACHINERY
Ort der Veröffentlichung:NEW YORK
Band:40
Nummer des Zeitschriftenheftes oder des Kapitels:4
Seitenbereich:Art. no. 81
Datum11 Januar 2022
InstitutionenSprach- und Literatur- und Kulturwissenschaften > Institut für Information und Medien, Sprache und Kultur (I:IMSK)
Sprach- und Literatur- und Kulturwissenschaften > Institut für Information und Medien, Sprache und Kultur (I:IMSK) > Professur für Informationslinguistik (Prof. Dr. Bernd Ludwig)
Informatik und Data Science > Fachbereich Menschzentrierte Informatik > Professur für Informationslinguistik (Prof. Dr. Bernd Ludwig)
Identifikationsnummer
WertTyp
10.1145/3498330DOI
Stichwörter / KeywordsBINARY RELEVANCE; TASK COMPLEXITY; SEEKING; KNOWLEDGE; AGREEMENT; DESIGN; Conversational search; information needs; conversational agents
Dewey-Dezimal-Klassifikation400 Sprache > 400 Sprachwissenschaft, Linguistik
StatusVeröffentlicht
BegutachtetJa, diese Version wurde begutachtet
An der Universität Regensburg entstandenJa
URN der UB Regensburgurn:nbn:de:bvb:355-epub-519909
Dokumenten-ID51990

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