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"Can You Tell Me?": Designing Copilots to Support Human Judgement in Online Information Seeking
Konferenz- oder Workshop-Beitrag
Bink, Markus, Risius, Marten, Elsweiler, David
und Kruschwitz, Udo
(2026)
"Can You Tell Me?": Designing Copilots to Support Human Judgement in Online Information Seeking.
In: CHIIR '26: 2026 ACM SIGIR Conference on Human Information Interaction and Retrieval, March 22 - 26, 2026, Seattle, USA.
DOI zum Zitieren dieses Dokuments: 10.5283/epub.80847
Zusammenfassung
Generative AI (GenAI) tools are transforming information seeking, but their fluent, authoritative responses risk overreliance and discourage independent verification and reasoning. Rather than replacing the cognitive work of users, GenAI systems should be designed to support and scaffold it. Therefore, this paper introduces an LLM-based conversational copilot designed to scaffold information ...
Generative AI (GenAI) tools are transforming information seeking, but their fluent, authoritative responses risk overreliance and discourage independent verification and reasoning. Rather than replacing the cognitive work of users, GenAI systems should be designed to support and scaffold it. Therefore, this paper introduces an LLM-based conversational copilot designed to scaffold information evaluation rather than provide answers and foster digital literacy skills. In a pre-registered, randomised controlled trial (N=261) examining three interface conditions including a chat-based copilot, our mixed-methods analysis reveals that users engaged deeply with the copilot, demonstrating metacognitive reflection. However, the copilot did not significantly improve answer correctness or search engagement, largely due to a "time-on-chat vs. exploration" trade-off and users’ bias toward positive information. Qualitative findings reveal tension between the copilot’s Socratic approach and users’ desire for efficiency. These results highlight both the promise and pitfalls of pedagogical copilots, and we outline design pathways to reconcile literacy goals with efficiency demands.
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| Dokumentenart | Konferenz- oder Workshop-Beitrag (Paper) | ||||
| Buchtitel | Proceedings of the 2026 Conference on Human Information Interaction and Retrieval | ||||
| Open Access Art | Assoc. of Comp. Machinery (ACM) | ||||
| Seitenbereich | S. 172-182 | ||||
| Datum | 2026 | ||||
| Veröffentlichungsdatum | 30 Sep 2026 10:40 | ||||
| Institutionen | Sprach- und Literatur- und Kulturwissenschaften > Institut für Information und Medien, Sprache und Kultur (I:IMSK) > Lehrstuhl für Informationswissenschaft (Prof. Dr. Udo Kruschwitz) Informatik und Data Science > Fachbereich Menschzentrierte Informatik > Lehrstuhl für Informationswissenschaft (Prof. Dr. Udo Kruschwitz) | ||||
| Identifikationsnummer |
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| Stichwörter / Keywords | search behaviour, copilot, misinformation, boosting, mixed-methods, learning to search, ai overview | ||||
| Dewey-Dezimal-Klassifikation | 000 Informatik, Informationswissenschaft, allgemeine Werke > 004 Informatik | ||||
| Status | Veröffentlicht | ||||
| Begutachtet | Ja, diese Version wurde begutachtet | ||||
| An der Universität Regensburg entstanden | Zum Teil | ||||
| URN der UB Regensburg | urn:nbn:de:bvb:355-epub-808472 | ||||
| Dokumenten-ID | 80847 |
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