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Bink, Markus ; Risius, Marten ; Elsweiler, David ; Kruschwitz, Udo

"Can You Tell Me?": Designing Copilots to Support Human Judgement in Online Information Seeking

Konferenz- oder Workshop-Beitrag

Bink, Markus, Risius, Marten, Elsweiler, David und Kruschwitz, Udo (2026) "Can You Tell Me?": Designing Copilots to Support Human Judgement in Online Information Seeking. In: CHIIR '26: 2026 ACM SIGIR Conference on Human Information Interaction and Retrieval, March 22 - 26, 2026, Seattle, USA.

DOI zum Zitieren dieses Dokuments: 10.5283/epub.80847


Zusammenfassung

Generative AI (GenAI) tools are transforming information seeking, but their fluent, authoritative responses risk overreliance and discourage independent verification and reasoning. Rather than replacing the cognitive work of users, GenAI systems should be designed to support and scaffold it. Therefore, this paper introduces an LLM-based conversational copilot designed to scaffold information ...

Generative AI (GenAI) tools are transforming information seeking, but their fluent, authoritative responses risk overreliance and discourage independent verification and reasoning. Rather than replacing the cognitive work of users, GenAI systems should be designed to support and scaffold it. Therefore, this paper introduces an LLM-based conversational copilot designed to scaffold information evaluation rather than provide answers and foster digital literacy skills. In a pre-registered, randomised controlled trial (N=261) examining three interface conditions including a chat-based copilot, our mixed-methods analysis reveals that users engaged deeply with the copilot, demonstrating metacognitive reflection. However, the copilot did not significantly improve answer correctness or search engagement, largely due to a "time-on-chat vs. exploration" trade-off and users’ bias toward positive information. Qualitative findings reveal tension between the copilot’s Socratic approach and users’ desire for efficiency. These results highlight both the promise and pitfalls of pedagogical copilots, and we outline design pathways to reconcile literacy goals with efficiency demands.



Beteiligte Einrichtungen


Details

DokumentenartKonferenz- oder Workshop-Beitrag (Paper)
BuchtitelProceedings of the 2026 Conference on Human Information Interaction and Retrieval
Open Access ArtAssoc. of Comp. Machinery (ACM)
SeitenbereichS. 172-182
Datum2026
Veröffentlichungsdatum30 Sep 2026 10:40
InstitutionenSprach- und Literatur- und Kulturwissenschaften > Institut für Information und Medien, Sprache und Kultur (I:IMSK) > Lehrstuhl für Informationswissenschaft (Prof. Dr. Udo Kruschwitz)
Informatik und Data Science > Fachbereich Menschzentrierte Informatik > Lehrstuhl für Informationswissenschaft (Prof. Dr. Udo Kruschwitz)
Identifikationsnummer
WertTyp
10.1145/3786304.3787866DOI
Stichwörter / Keywordssearch behaviour, copilot, misinformation, boosting, mixed-methods, learning to search, ai overview
Dewey-Dezimal-Klassifikation000 Informatik, Informationswissenschaft, allgemeine Werke > 004 Informatik
StatusVeröffentlicht
BegutachtetJa, diese Version wurde begutachtet
An der Universität Regensburg entstandenZum Teil
URN der UB Regensburgurn:nbn:de:bvb:355-epub-808472
Dokumenten-ID80847

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