Deutsch
Helm, Roland and Gierl, H. (1998) Die Messung der Dienstleistungsqualität – Befunde aus dem Einsatz von Servqual und des zugrundeliegenden Gap-Modells. Jahrbuch der Absatz- und Verbrauchsforschung 44 (4), pp. 356-372.
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| Item Type: | Article |
|---|---|
| Institutions: | Business, Economics and Information Systems > Institut für Betriebswirtschaftslehre > Lehrstuhl für Betriebswirtschaft, insbesondere Strategisches Industriegütermarketing (Prof. Dr. Roland Helm) |
| Subjects: | 300 Social sciences > 330 Economics |
| Status: | Published |
| Refereed: | Unknown |
| Created at the University of Regensburg: | Unknown |
| Owner: | Ingrid Mittermeier |
| Deposited On: | 22 Nov 2010 13:43 |
| Last Modified: | 15 Jul 2011 12:26 |
| Item ID: | 18104 |
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