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Biblioteka: Klucz Do Sukcesu Uzytkownikow = Library: The Key To Users' Success

Ball, Rafael (2008) Biblioteka: Klucz Do Sukcesu Uzytkownikow = Library: The Key To Users' Success. In: UNSPECIFIED ePublikacje Instytutu Informacji Naukowej i Bibliotekoznawstwa Uniwersytetu Jagiellońskiego = ePublications of Information and Libraagiellonian Universityry Science Institute of the J, 5. Wydawn. Uniwersytetu Jagiellońskiego, Kraków, pp. 1-14.

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Evaluating and guaranteeing customer satisfaction in the long-term is an integral part of quality management in libraries. Quality is defined as “all of the characteristics and features of a product or a service, which relate to their suitability for fulfilling fixed or given requirements” [EOQ 1976] and it is determined by the subjective evaluation of the customer. Surveys are used to gather ...


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Item Type:Book Section
Additional Information (public):CD-Rom
Institutions:Central Institutions > University Library
Dewey Decimal Classification:000 Computer science, information & general works > 020 Library & information sciences
Created at the University of Regensburg:Unknown
Deposited On:23 Jan 2009 09:05
Last Modified:13 Mar 2014 10:34
Item ID:5593
Owner Only: item control page


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