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Mandl, Heinz and Gruber, Hans and Renkl, Alexander (1995) Mental models of complex systems: When veridicality decreases functionality. In: Zucchermaglio, Cristina and Bagnara, Sebastiano and Stucky, Susan U., (eds.) Organizational learning and technological change [proceedings]. NATO ASI series : Ser. F, Computer and systems sciences, 141. Springer, Berlin, 102–111. ISBN 978-3540589174.