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Implementing Six Sigma for Improving Business Processes at an Automotive Bank

Leist, Susanne, Johannsen, Florian and Zellner, Gregor (2010) Implementing Six Sigma for Improving Business Processes at an Automotive Bank. In: Brocke, Jan vom and Rosemann, Michael, (eds.) Handbook on Business Process Management 1: Introduction, Methods and Information Systems. International Handbook on Information Systems. International handbooks on information systems. Springer, Berlin, pp. 361-382. ISBN 978-3-642-00415-5.

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Item type:Book section
Date:2010
Institutions:Business, Economics and Information Systems > Institut für Wirtschaftsinformatik > Lehrstuhl für Wirtschaftsinformatik III - Business Engineering (Prof. Dr. Susanne Leist)
Interdisciplinary Subject Network:Not selected
Keywords:Six Sigma, Business Processes, Business Process Management, Information Systems
Dewey Decimal Classification:300 Social sciences > 330 Economics
Status:Published
Refereed:Yes, this version has been refereed
Created at the University of Regensburg:Yes
Item ID:16137
Owner only: item control page
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