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Success Factors in Process Performance Management for Services - Insights from a Multiple-Case Study

Blasini, Josef and Leist, Susanne (2013) Success Factors in Process Performance Management for Services - Insights from a Multiple-Case Study. In: 46th Hawaii International Conference on System Sciences, January 7-10, 2013, Wailea, HI, United States.

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Item type:Conference or workshop item (UNSPECIFIED)
Date:2013
Institutions:Business, Economics and Information Systems > Institut für Wirtschaftsinformatik > Lehrstuhl für Wirtschaftsinformatik III - Business Engineering (Prof. Dr. Susanne Leist)
Interdisciplinary Subject Network:Not selected
Keywords:Process Performance Management, Success factors, Services, Multiple-Case Study, models, process knowledge, information quality
Dewey Decimal Classification:300 Social sciences > 300 Social sciences
Status:Published
Refereed:Yes, this version has been refereed
Created at the University of Regensburg:Yes
Item ID:27293
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