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Customers Can Do Better! A Case Study of Self-Service Technologies at the German Federal Employment Agency

Klier, Julia, Klier, Mathias, Müller, Anna-Luisa and Rauch, Christian (2015) Customers Can Do Better! A Case Study of Self-Service Technologies at the German Federal Employment Agency. In: 12. Internationale Tagung Wirtschaftsinformatik, Osnabrück.

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Abstract

Self-service technologies have been gaining increasing importance in public and private organizations over recent years. One of the predominant responsibilities of the customers in the context of self-service is to enter their data on their own. Self-service for data entry can help organizations to further enhance the efficiency of their processes and to make customer experience smoother. ...

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Item type:Conference or workshop item (Paper)
Date:2015
Institutions:Business, Economics and Information Systems > Institut für Wirtschaftsinformatik
Business, Economics and Information Systems > Institut für Wirtschaftsinformatik > Alumni or Retired Professors > Professur für Wirtschaftsinformatik - Qualitätsmanagement und Qualitätssicherung (Prof. Dr. Mathias Klier)
Keywords:Self-Service Technology, Data Quality, Case Study Research, German Federal Employment Agency
Dewey Decimal Classification:000 Computer science, information & general works > 004 Computer science
300 Social sciences > 330 Economics
Status:Published
Refereed:Yes, this version has been refereed
Created at the University of Regensburg:Yes
Item ID:31082
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