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Customers Can Do Better! A Case Study of Self-Service Technologies at the German Federal Employment Agency
Klier, Julia, Klier, Mathias, Müller, Anna-Luisa and Rauch, Christian (2015) Customers Can Do Better! A Case Study of Self-Service Technologies at the German Federal Employment Agency. In: 12. Internationale Tagung Wirtschaftsinformatik, Osnabrück.Date of publication of this fulltext: 07 Jan 2015 09:40
Conference or workshop item
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| Item type | Conference or workshop item (Paper) |
| Date | 2015 |
| Institutions | Business, Economics and Information Systems > Institut für Wirtschaftsinformatik Business, Economics and Information Systems > Institut für Wirtschaftsinformatik > Alumni or Retired Professors > Professur für Wirtschaftsinformatik - Qualitätsmanagement und Qualitätssicherung (Prof. Dr. Mathias Klier) |
| Keywords | Self-Service Technology, Data Quality, Case Study Research, German Federal Employment Agency |
| Dewey Decimal Classification | 000 Computer science, information & general works > 004 Computer science 300 Social sciences > 330 Economics |
| Status | Published |
| Refereed | Yes, this version has been refereed |
| Created at the University of Regensburg | Yes |
| Item ID | 31082 |
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