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Introducing a professional complaint management: The case of a fleet management company
Johannsen, Florian and Zellner, Gregor (2015) Introducing a professional complaint management: The case of a fleet management company. In: Twenty-Third European Conference on Information Systems (ECIS 2015), 26. bis 29.05.2015, Münster.Date of publication of this fulltext: 12 Jun 2015 12:32
Conference or workshop item
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| Item type | Conference or workshop item (Paper) |
| Date | May 2015 |
| Institutions | Business, Economics and Information Systems > Institut für Wirtschaftsinformatik > Lehrstuhl für Wirtschaftsinformatik III - Business Engineering (Prof. Dr. Susanne Leist) Informatics and Data Science > Department Information Systems > Lehrstuhl für Wirtschaftsinformatik III - Business Engineering (Prof. Dr. Susanne Leist) |
| Keywords | Complaint management, Teaching case, Business process |
| Dewey Decimal Classification | 000 Computer science, information & general works > 004 Computer science |
| Status | Published |
| Refereed | Yes, this version has been refereed |
| Created at the University of Regensburg | Yes |
| Item ID | 31917 |
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