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Introducing a professional complaint management: The case of a fleet management company

Johannsen, Florian and Zellner, Gregor (2015) Introducing a professional complaint management: The case of a fleet management company. In: Twenty-Third European Conference on Information Systems (ECIS 2015), 26. bis 29.05.2015, Münster.

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Item type:Conference or workshop item (Paper)
Date:May 2015
Institutions:Business, Economics and Information Systems > Institut für Wirtschaftsinformatik > Lehrstuhl für Wirtschaftsinformatik III - Business Engineering (Prof. Dr. Susanne Leist)
Keywords:Complaint management, Teaching case, Business process
Dewey Decimal Classification:000 Computer science, information & general works > 004 Computer science
Status:Published
Refereed:Yes, this version has been refereed
Created at the University of Regensburg:Yes
Item ID:31917
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