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Sänger, Johannes ; Hänsch, Norman ; Glass, Brian ; Benenson, Zinaida ; Landwirth, Robert ; Sasse, M. Angela

Look Before You Leap: Improving the Users’ Ability to Detect Fraud in Electronic Marketplaces

Sänger, Johannes, Hänsch, Norman, Glass, Brian, Benenson, Zinaida, Landwirth, Robert und Sasse, M. Angela (2016) Look Before You Leap: Improving the Users’ Ability to Detect Fraud in Electronic Marketplaces. In: Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems. ACM, New York, NY, USA, S. 3870-3882. ISBN 978-1-4503-3362-7.

Veröffentlichungsdatum dieses Volltextes: 20 Mai 2016 07:55
Buchkapitel
DOI zum Zitieren dieses Dokuments: 10.5283/epub.33766


Zusammenfassung

Reputation systems in current electronic marketplaces can easily be manipulated by malicious sellers in order to appear more reputable than appropriate. We conducted a controlled experiment with 40 UK and 41 German participants on their ability to detect malicious behavior by means of an eBay-like feedback profile versus a novel interface involving an interactive visualization of reputation data. ...

Reputation systems in current electronic marketplaces can easily be manipulated by malicious sellers in order to appear more reputable than appropriate. We conducted a controlled experiment with 40 UK and 41 German participants on their ability to detect malicious behavior by means of an eBay-like feedback profile versus a novel interface involving an interactive visualization of reputation data. The results show that participants using the new interface could better detect and understand malicious behavior in three out of four attacks (the overall detection accuracy 77% in the new vs. 56% in the old interface). Moreover, with the new interface, only 7% of the users decided to buy from the malicious seller (the options being to buy from one of the available sellers or to abstain from buying), as opposed to 30% in the old interface condition.



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Details

DokumentenartBuchkapitel
ISBN978-1-4503-3362-7
Titel eines Journals oder einer ZeitschriftProceedings of the 2016 CHI Conference on Human Factors in Computing Systems
Buchtitel:Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems
Verlag:ACM
Ort der Veröffentlichung:New York, NY, USA
Seitenbereich:S. 3870-3882
DatumMai 2016
InstitutionenWirtschaftswissenschaften > Institut für Wirtschaftsinformatik > Lehrstuhl für Wirtschaftsinformatik I - Informationssysteme (Prof. Dr. Günther Pernul)
Informatik und Data Science > Fachbereich Wirtschaftsinformatik > Lehrstuhl für Wirtschaftsinformatik I - Informationssysteme (Prof. Dr. Günther Pernul)
Identifikationsnummer
WertTyp
10.1145/2858036.2858555DOI
Stichwörter / Keywordstrust; reputation systems; fraud detection; context-based attacks; visual analytics
Dewey-Dezimal-Klassifikation000 Informatik, Informationswissenschaft, allgemeine Werke > 004 Informatik
StatusVeröffentlicht
BegutachtetJa, diese Version wurde begutachtet
An der Universität Regensburg entstandenJa
URN der UB Regensburgurn:nbn:de:bvb:355-epub-337667
Dokumenten-ID33766

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