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Sänger, Johannes ; Hänsch, Norman ; Glass, Brian ; Benenson, Zinaida ; Landwirth, Robert ; Sasse, M. Angela

Look Before You Leap: Improving the Users’ Ability to Detect Fraud in Electronic Marketplaces

Sänger, Johannes, Hänsch, Norman, Glass, Brian, Benenson, Zinaida, Landwirth, Robert and Sasse, M. Angela (2016) Look Before You Leap: Improving the Users’ Ability to Detect Fraud in Electronic Marketplaces. In: Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems. ACM, New York, NY, USA, pp. 3870-3882. ISBN 978-1-4503-3362-7.

Date of publication of this fulltext: 20 May 2016 07:55
Book section
DOI to cite this document: 10.5283/epub.33766


Abstract

Reputation systems in current electronic marketplaces can easily be manipulated by malicious sellers in order to appear more reputable than appropriate. We conducted a controlled experiment with 40 UK and 41 German participants on their ability to detect malicious behavior by means of an eBay-like feedback profile versus a novel interface involving an interactive visualization of reputation data. ...

Reputation systems in current electronic marketplaces can easily be manipulated by malicious sellers in order to appear more reputable than appropriate. We conducted a controlled experiment with 40 UK and 41 German participants on their ability to detect malicious behavior by means of an eBay-like feedback profile versus a novel interface involving an interactive visualization of reputation data. The results show that participants using the new interface could better detect and understand malicious behavior in three out of four attacks (the overall detection accuracy 77% in the new vs. 56% in the old interface). Moreover, with the new interface, only 7% of the users decided to buy from the malicious seller (the options being to buy from one of the available sellers or to abstain from buying), as opposed to 30% in the old interface condition.



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Details

Item typeBook section
ISBN978-1-4503-3362-7
Journal or Publication TitleProceedings of the 2016 CHI Conference on Human Factors in Computing Systems
Title of Book:Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems
Publisher:ACM
Place of Publication:New York, NY, USA
Page Range:pp. 3870-3882
DateMay 2016
InstitutionsBusiness, Economics and Information Systems > Institut für Wirtschaftsinformatik > Lehrstuhl für Wirtschaftsinformatik I - Informationssysteme (Prof. Dr. Günther Pernul)
Informatics and Data Science > Department Information Systems > Lehrstuhl für Wirtschaftsinformatik I - Informationssysteme (Prof. Dr. Günther Pernul)
Identification Number
ValueType
10.1145/2858036.2858555DOI
Keywordstrust; reputation systems; fraud detection; context-based attacks; visual analytics
Dewey Decimal Classification000 Computer science, information & general works > 004 Computer science
StatusPublished
RefereedYes, this version has been refereed
Created at the University of RegensburgYes
URN of the UB Regensburgurn:nbn:de:bvb:355-epub-337667
Item ID33766

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