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Look Before You Leap: Improving the Users’ Ability to Detect Fraud in Electronic Marketplaces

Sänger, Johannes, Hänsch, Norman, Glass, Brian, Benenson, Zinaida, Landwirth, Robert and Sasse, M. Angela (2016) Look Before You Leap: Improving the Users’ Ability to Detect Fraud in Electronic Marketplaces. In: Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems. ACM, New York, NY, USA, pp. 3870-3882. ISBN 978-1-4503-3362-7.

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Date of publication of this fulltext: 20 May 2016 07:55

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Reputation systems in current electronic marketplaces can easily be manipulated by malicious sellers in order to appear more reputable than appropriate. We conducted a controlled experiment with 40 UK and 41 German participants on their ability to detect malicious behavior by means of an eBay-like feedback profile versus a novel interface involving an interactive visualization of reputation data. ...


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Item type:Book section
Date:May 2016
Institutions:Business, Economics and Information Systems > Institut für Wirtschaftsinformatik > Lehrstuhl für Wirtschaftsinformatik I - Informationssysteme (Prof. Dr. Günther Pernul)
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Keywords:trust; reputation systems; fraud detection; context-based attacks; visual analytics
Dewey Decimal Classification:000 Computer science, information & general works > 004 Computer science
Refereed:Yes, this version has been refereed
Created at the University of Regensburg:Yes
Item ID:33766
Owner only: item control page


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