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Measuring National Culture by Analyzing Business Processes: A Case Study in Germany and India

Wehner, Benjamin ; Falk, Thomas ; Leist, Susanne ; Ritter, Christian


Nowadays, many companies face problems because of cultural differ-ences, especially in multinational settings. Traditionally, national cultures have so far been identified by questionnaires asking participants about e.g., their val-ues. These invisible elements of culture become manifest in tangible artifacts such as concrete actions or structures, e.g., rituals and organizational charts. Process ...


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