Zusammenfassung
Kiessling Spedition (Kiessling) was an international operating forwarder in Regenstauf (Eastern Bavaria), Germany, and a member of a large overnight express network. In April 2017, the company faced the problem of losing one of its major consigners. The consigner was a large wholesaler of automotive parts for the utility sector and had been feeding high volumes into Kiessling’s overnight system. ...
Zusammenfassung
Kiessling Spedition (Kiessling) was an international operating forwarder in Regenstauf (Eastern Bavaria), Germany, and a member of a large overnight express network. In April 2017, the company faced the problem of losing one of its major consigners. The consigner was a large wholesaler of automotive parts for the utility sector and had been feeding high volumes into Kiessling’s overnight system. This cancellation caused the volume and use of most of Kiessling’s overnight tours to drop significantly, by as much as 40 per cent in volume and 26 per cent in stops. Since the distribution costs were almost fully fixed, the contribution margin of all affected tours decreased. In order to adapt the Kiessling overnight operations to overcome this turmoil, the operations manager and his team needed to choose among several alternatives, and then make a plan to implement the solution quickly.
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