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Frummet, Alexander ; Elsweiler, David ; Ludwig, Bernd

“What Can I Cook with These Ingredients?” - Understanding Cooking-Related Information Needs in Conversational Search

Frummet, Alexander , Elsweiler, David and Ludwig, Bernd (2022) “What Can I Cook with These Ingredients?” - Understanding Cooking-Related Information Needs in Conversational Search. ACM transactions on information systems : TOIS 40 (4), Art. no. 81.

Date of publication of this fulltext: 29 Mar 2022 04:59
Article
DOI to cite this document: 10.5283/epub.51990


Abstract

As conversational search becomes more pervasive, it becomes increasingly important to understand the users' underlying information needs when they converse with such systems in diverse domains. We conduct an in situ study to understand information needs arising in a home cooking context as well as how they are verbally communicated to an assistant. A human experimenter plays this role in our ...

As conversational search becomes more pervasive, it becomes increasingly important to understand the users' underlying information needs when they converse with such systems in diverse domains. We conduct an in situ study to understand information needs arising in a home cooking context as well as how they are verbally communicated to an assistant. A human experimenter plays this role in our study. Based on the transcriptions of utterances, we derive a detailed hierarchical taxonomy of diverse information needs occurring in this context, which require different levels of assistance to be solved. The taxonomy shows that needs can be communicated through different linguistic means and require different amounts of context to be understood. In a second contribution, we perform classification experiments to determine the feasibility of predicting the type of information need a user has during a dialogue using the turn provided. For this multi-label classification problem, we achieve average F1 measures of 40% using BERT-based models. We demonstrate with examples which types of needs are difficult to predict and show why, concluding that models need to include more context information in order to improve both information need classification and assistance to make such systems usable.



Involved Institutions


Details

Item typeArticle
Journal or Publication TitleACM transactions on information systems : TOIS
Publisher:ASSOC COMPUTING MACHINERY
Place of Publication:NEW YORK
Volume:40
Number of Issue or Book Chapter:4
Page Range:Art. no. 81
Date11 January 2022
InstitutionsLanguages and Literatures > Institut für Information und Medien, Sprache und Kultur (I:IMSK)
Languages and Literatures > Institut für Information und Medien, Sprache und Kultur (I:IMSK) > Professur für Informationslinguistik (Prof. Dr. Bernd Ludwig)
Informatics and Data Science > Department Human-Centered Computing > Professur für Informationslinguistik (Prof. Dr. Bernd Ludwig)
Identification Number
ValueType
10.1145/3498330DOI
KeywordsBINARY RELEVANCE; TASK COMPLEXITY; SEEKING; KNOWLEDGE; AGREEMENT; DESIGN; Conversational search; information needs; conversational agents
Dewey Decimal Classification400 Language > 400 Language, Linguistics
StatusPublished
RefereedYes, this version has been refereed
Created at the University of RegensburgYes
URN of the UB Regensburgurn:nbn:de:bvb:355-epub-519909
Item ID51990

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