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“What Can I Cook with These Ingredients?” - Understanding Cooking-Related Information Needs in Conversational Search
Frummet, Alexander
, Elsweiler, David
and Ludwig, Bernd
(2022)
“What Can I Cook with These Ingredients?” - Understanding Cooking-Related Information Needs in Conversational Search.
ACM transactions on information systems : TOIS 40 (4), Art. no. 81.
Date of publication of this fulltext: 29 Mar 2022 04:59
Article
DOI to cite this document: 10.5283/epub.51990
Abstract
As conversational search becomes more pervasive, it becomes increasingly important to understand the users' underlying information needs when they converse with such systems in diverse domains. We conduct an in situ study to understand information needs arising in a home cooking context as well as how they are verbally communicated to an assistant. A human experimenter plays this role in our ...
As conversational search becomes more pervasive, it becomes increasingly important to understand the users' underlying information needs when they converse with such systems in diverse domains. We conduct an in situ study to understand information needs arising in a home cooking context as well as how they are verbally communicated to an assistant. A human experimenter plays this role in our study. Based on the transcriptions of utterances, we derive a detailed hierarchical taxonomy of diverse information needs occurring in this context, which require different levels of assistance to be solved. The taxonomy shows that needs can be communicated through different linguistic means and require different amounts of context to be understood. In a second contribution, we perform classification experiments to determine the feasibility of predicting the type of information need a user has during a dialogue using the turn provided. For this multi-label classification problem, we achieve average F1 measures of 40% using BERT-based models. We demonstrate with examples which types of needs are difficult to predict and show why, concluding that models need to include more context information in order to improve both information need classification and assistance to make such systems usable.
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Details
| Item type | Article | ||||
| Journal or Publication Title | ACM transactions on information systems : TOIS | ||||
| Publisher: | ASSOC COMPUTING MACHINERY | ||||
|---|---|---|---|---|---|
| Place of Publication: | NEW YORK | ||||
| Volume: | 40 | ||||
| Number of Issue or Book Chapter: | 4 | ||||
| Page Range: | Art. no. 81 | ||||
| Date | 11 January 2022 | ||||
| Institutions | Languages and Literatures > Institut für Information und Medien, Sprache und Kultur (I:IMSK) Languages and Literatures > Institut für Information und Medien, Sprache und Kultur (I:IMSK) > Professur für Informationslinguistik (Prof. Dr. Bernd Ludwig) Informatics and Data Science > Department Human-Centered Computing > Professur für Informationslinguistik (Prof. Dr. Bernd Ludwig) | ||||
| Identification Number |
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| Keywords | BINARY RELEVANCE; TASK COMPLEXITY; SEEKING; KNOWLEDGE; AGREEMENT; DESIGN; Conversational search; information needs; conversational agents | ||||
| Dewey Decimal Classification | 400 Language > 400 Language, Linguistics | ||||
| Status | Published | ||||
| Refereed | Yes, this version has been refereed | ||||
| Created at the University of Regensburg | Yes | ||||
| URN of the UB Regensburg | urn:nbn:de:bvb:355-epub-519909 | ||||
| Item ID | 51990 |
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