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Six Sigma for Smart production Services-towards a Modeling Tool-based Approach

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Johannsen, Florian ; Leist, Susanne
Date of publication of this fulltext: 10 Mar 2023 10:56


In the era of “industry 4.0”, manufacturing companies are increasingly complementing their product portfolio with service offerings, so-called smart production services (e.g., maintenance works). In this respect, the quality of these services is decisive for truly creating added “value” for customers. However, smart service quality is an under-researched topic in the quality management discipline ...


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