Six Sigma for Smart production Services-towards a Modeling Tool-based Approach

URN to cite this document:: urn:nbn:de:bvb:355-epub-539159
DOI to cite this document:: 10.5283/epub.53915

Johannsen, Florian ; Leist, Susanne

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Date of publication of this fulltext: 10 Mar 2023 10:56

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Item type:	Conference or workshop item (Paper)
Date:	14 June 2021
Additional Information (public):	ECIS 2021 Research-in-Progress Papers. 24
Institutions:	Business, Economics and Information Systems > Institut für Wirtschaftsinformatik > Lehrstuhl für Wirtschaftsinformatik III - Business Engineering (Prof. Dr. Susanne Leist) Informatics and Data Science > Department Information Systems > Lehrstuhl für Wirtschaftsinformatik III - Business Engineering (Prof. Dr. Susanne Leist) Informatics and Data Science
Keywords:	Six Sigma, Smart Production Service, Metamodeling, Quality 4.0.
Dewey Decimal Classification:	000 Computer science, information & general works > 000 Generalities, Science 000 Computer science, information & general works > 004 Computer science
Status:	Published
Refereed:	Yes, this version has been refereed
Created at the University of Regensburg:	Yes
Item ID:	53915

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Abstract

In the era of “industry 4.0”, manufacturing companies are increasingly complementing their product portfolio with service offerings, so-called smart production services (e.g., maintenance works). In this respect, the quality of these services is decisive for truly creating added “value” for customers. However, smart service quality is an under-researched topic in the quality management discipline ...

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