Direkt zum Inhalt

Heinrich, Bernd ; Hollnberger, Theresa ; Hopf, Marcus ; Schiller, Alexander

Long-term Sequential and Temporal Dynamics in Online Consumer Ratings

Heinrich, Bernd , Hollnberger, Theresa, Hopf, Marcus und Schiller, Alexander (2022) Long-term Sequential and Temporal Dynamics in Online Consumer Ratings. In: European Conference on Information Systems (ECIS), 20th June to 25th of June 2022, Timisoara, Romania.

Veröffentlichungsdatum dieses Volltextes: 12 Jun 2023 08:52
Konferenz- oder Workshop-Beitrag
DOI zum Zitieren dieses Dokuments: 10.5283/epub.54351


Zusammenfassung

Online consumer ratings provide important feedback for businesses and yield essential purchase information for consumers. Extant literature has recognized the importance of sequential and temporal dynamics of consumer ratings, but has shed light upon short-term dynamics (e.g., an initial decreasing rating trend) and lacks analyses of long-term dynamics. Existing findings thus cannot explain these ...

Online consumer ratings provide important feedback for businesses and yield essential purchase information for consumers. Extant literature has recognized the importance of sequential and temporal dynamics of consumer ratings, but has shed light upon short-term dynamics (e.g., an initial decreasing rating trend) and lacks analyses of long-term dynamics. Existing findings thus cannot explain these long-term dynamics, which are particularly important as many items receive ratings over the long term. In this paper, we therefore examine long-term sequential and temporal dynamics in consumer ratings and in particular whether initial rating dynamics influence average ratings in the long-term. To do so, we apply regression models to an extensive long-term review dataset. First, we find and explain a new long-term sequentially increasing rating trend which leads to a U-shaped relationship between ratings and their order. Second, we reveal that strong initial rating dynamics have significant negative impact on long-term average ratings.


Beteiligte Einrichtungen


Details

DokumentenartKonferenz- oder Workshop-Beitrag (Paper)
DatumJuni 2022
InstitutionenWirtschaftswissenschaften > Institut für Wirtschaftsinformatik > Lehrstuhl für Wirtschaftsinformatik II (Prof. Dr. Bernd Heinrich)
Informatik und Data Science > Fachbereich Wirtschaftsinformatik > Lehrstuhl für Wirtschaftsinformatik II (Prof. Dr. Bernd Heinrich)
Verwandte URLs
URLURL Typ
https://aisel.aisnet.org/ecis2022_rp/161/Andere
Stichwörter / Keywordsonline consumer ratings, long-term dynamics, sequential and temporal dynamics, initial rating dynamics
Dewey-Dezimal-Klassifikation000 Informatik, Informationswissenschaft, allgemeine Werke > 004 Informatik
300 Sozialwissenschaften > 330 Wirtschaft
StatusVeröffentlicht
BegutachtetJa, diese Version wurde begutachtet
An der Universität Regensburg entstandenJa
Dokumenten-ID54351

Bibliographische Daten exportieren

Nur für Besitzer und Autoren: Kontrollseite des Eintrags

nach oben