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Bibliography of the Universität Regensburg
- University of Regensburg (125)
- Business, Economics and Information Systems (125)
- Institut für Wirtschaftsinformatik (125)
- Lehrstuhl für Wirtschaftsinformatik II (Prof. Dr. Bernd Heinrich) (125)
- Institut für Wirtschaftsinformatik (125)
- Informatics and Data Science (125)
- Department Information Systems (125)
- Lehrstuhl für Wirtschaftsinformatik II (Prof. Dr. Bernd Heinrich) (125)
- Department Information Systems (125)
- Business, Economics and Information Systems (125)
Number of items at this level: 125.
2025
Hagn, Michael, Heinrich, Bernd 
, Krapf, Thomas and Schiller, Alexander
(2025)
Handling imperfection: A taxonomy for machine learning on data with data quality defects.
Decision Support Systems 196, p. 114493.
Förster, Maximilian, Hagn, Michael, Hambauer, Nico, Jaki, Paula, Obermeier, Andreas, Pinski, Marc, Schauer, Andreas, Schiller, Alexander, Benlian, Alexander, Heinrich, Bernd, Jussupow, Ekaterina, Klier, Mathias, Kraus, Mathias and Schnurr, Daniel
(2025)
A Taxonomy for Uncertainty-Aware Explainable AI.
In: European Conference on Information Systems (ECIS), 15.06.2025 bis 18.06.2025, Amman, Jordan.
Heinrich, Bernd, Schiller, Alexander and Weinfurtner, Lucas
(2025)
Initial Ratings Shape the Future: Long-Term Effects in Online Consumer Ratings.
In: European Conference on Information Systems (ECIS), 15.06.2025 bis 18.06.2025, Amman, Jordan.
Heinrich, Bernd , Klier, Mathias, Obermeier, Andreas and Schiller, Alexander
(2025)
Different but the Same? An Event-driven Approach to determine Probabilities of Data Duplication.
MIS Quarterly (MISQ) 49.
(In Press)
Fulltext not available.
, Klier, Mathias, Obermeier, Andreas and Schiller, Alexander
(2025)
Different but the Same? An Event-driven Approach to determine Probabilities of Data Duplication.
MIS Quarterly (MISQ) 49.
(In Press)
Fulltext not available.
2024
Heinrich, Bernd, Krapf, Thomas and Miethaner, Paul
(2024)
EXPLORE: A Novel Method for Local Explanations.
In: International Conference on Information Systems (ICIS 2024), 15.12.2024 - 18.12.2024, Bangkok, Thailand.
Lohninger, Daniel
(2024)
Concepts and Methods for Decision Support - Contributions to Item and Service Recommendations for Users in Web and Mobile Environments.
PhD, Universität Regensburg.
Krapf, Thomas, Hagn, Michael, Miethaner, Paul, Schiller, Alexander, Luttner, Lucas and Heinrich, Bernd
(2024)
Piecewise Linear Transformation − Propagating Aleatoric Uncertainty in Neural Networks.
In: 38th Annual AAAI Conference on Artificial Intelligence, 20.02.-27.02.2024, Vancouver, Kanada.
2023
Heinrich, Bernd , Huber, Maximilian, Krapf, Thomas and Schiller, Alexander
(2023)
The Currency of Wiki Articles – A Language Model-based Approach.
In: International Conference on Information Systems, ICIS 2023, 10.12.-13.12.2023, Hyderabad, Indien.
Bortlik, Michael, Heinrich, Bernd and Lohninger, Daniel
(2023)
Service Re-Selection for Disruptive Events in Mobile Environments: A Heuristic Technique for Decision Support at Runtime.
Information Systems Frontiers 26, pp. 1063-1090.
Erhard, Florian , Heinrich, Bernd , Klettke, Meike and Wolff, Christian
(2023)
Einleitung [zum Themenheft Fakultät für Informatik und Data Science].
Blick in die Wissenschaft: Forschungsmagazin der Universität Regensburg 31 (44/45), pp. 5-6.
Krapf, Thomas and Heinrich, Bernd
(2023)
Kann man den Entscheidungen Künstlicher Intelligenz trauen? Zu den Auswirkungen unsicherer Daten auf die Entscheidungen Neuronaler Netze.
Blick in die Wissenschaft : Forschungsmagazin der Universität Regensburg 31 (44/45), pp. 26-29.
Fulltext not available.
(2023)
Kann man den Entscheidungen Künstlicher Intelligenz trauen? Zu den Auswirkungen unsicherer Daten auf die Entscheidungen Neuronaler Netze.
Blick in die Wissenschaft : Forschungsmagazin der Universität Regensburg 31 (44/45), pp. 26-29.
Fulltext not available.
2022
Binder, Markus, Heinrich, Bernd , Hopf, Marcus and Schiller, Alexander
(2022)
Global reconstruction of language models with linguistic rules – Explainable AI for online consumer reviews.
Electronic Markets.
Szubartowicz, Michael
(2022)
The Challenges of Big Data - Contributions in the Field of Data Quality and Artificial Intelligence Applications.
PhD, Universität Regensburg.
Hopf, Marcus
(2022)
Artificial Intelligence for Online Review Platforms - Data Understanding, Enhanced Approaches and Explanations in Recommender Systems and Aspect-based Sentiment Analysis.
PhD, Universität Regensburg.
Heinrich, Bernd , Hollnberger, Theresa, Hopf, Marcus and Schiller, Alexander
(2022)
Long-term Sequential and Temporal Dynamics in Online Consumer Ratings.
In: European Conference on Information Systems (ECIS), 20th June to 25th of June 2022, Timisoara, Romania.
Fulltext restricted.
, Hollnberger, Theresa, Hopf, Marcus and Schiller, Alexander
(2022)
Long-term Sequential and Temporal Dynamics in Online Consumer Ratings.
In: European Conference on Information Systems (ECIS), 20th June to 25th of June 2022, Timisoara, Romania.
Fulltext restricted.
2020
Heinrich, Bernd , Hopf, Marcus, Lohninger, Daniel, Schiller, Alexander and Szubartowicz, Michael
(2020)
Something’s Missing? A Procedure for Extending Item Content Data Sets in the Context of Recommender Systems.
Information Systems Frontiers (ISF).
Schön, Dominik
(2020)
Quantitative Approaches to enable the Automated Planning of Adaptive Process Models.
PhD, Universität Regensburg.
Schiller, Alexander
(2020)
Concepts and Methods from Artificial Intelligence in Modern Information Systems – Contributions to Data-driven Decision-making and Business Processes.
PhD, Universität Regensburg.
Heinrich, Bernd, Schiller, Alexander, Schön, Dominik and Szubartowicz, Michael
(2020)
Adapting Process Models via an Automated Planning Approach.
Journal of Decision Systems.
(In Press)
2019
Schön, Dominik
(2019)
The Influence of Automated Planning on the Task Performance of Process Modelers.
In: International Conference on Information Systems, ICIS 2019, 16. - 18.12.2019, München.
Heinrich, Bernd, Krause, Felix and Schiller, Alexander
(2019)
Automated Planning of Process Models: The Construction of Parallel Splits and Synchronizations.
Decision Support Systems (DSS) 125, p. 113096.
Heinrich, Bernd , Hopf, Marcus, Lohninger, Daniel, Schiller, Alexander and Szubartowicz, Michael
(2019)
Data Quality in Recommender Systems: The Impact of Completeness of Item Content Data on Prediction Accuracy of Recommender Systems.
Electronic Markets (EM).
Fulltext not available.
, Hopf, Marcus, Lohninger, Daniel, Schiller, Alexander and Szubartowicz, Michael
(2019)
Data Quality in Recommender Systems: The Impact of Completeness of Item Content Data on Prediction Accuracy of Recommender Systems.
Electronic Markets (EM).
Fulltext not available.
Binder, Markus, Heinrich, Bernd, Klier, Mathias, Obermeier, Andreas and Schiller, Alexander Paul Rudolf
(2019)
Explaining the stars: Aspect-based sentiment analysis of online customer reviews.
In: ECIS 2019, 8.-14. Jun 2019, Stockholm-Uppsala, Sweden.
(Submitted)
Cetto, Alexandra Verena
(2019)
Self-Service Technologies and Enterprise Social Networks – Motivations, User Roles, and Knowledge Contribution.
PhD, Universität Regensburg.
Mayer, Michael
(2019)
Quality-of-Service-Aware Service Selection
in Mobile Environments. PhD, Universität Regensburg.
Schiller, Alexander
(2019)
Knowledge Discovery from CVs: A Topic Modeling Procedure.
In: Internationale Tagung Wirtschaftsinformatik (WI), 23.02. -27.02.2019, Siegen.
Lindner, Georg
(2019)
Network-oriented Customer Valuation and Social Engagement Analysis in Online Customer Networks.
PhD, Universität Regensburg.
Klier, Julia, Klier, Mathias, Thiel, Lea and Agarwal, Ritu
(2019)
Power of Mobile Peer Groups: A Design-Oriented Approach to Address Youth Unemployment.
Journal of Management Information Systems 36 (1), pp. 158-193.
Fulltext not available.
2018
Heinrich, Bernd, Klier, Mathias, Obermeier, Andreas and Schiller, Alexander
(2018)
Event-Driven Duplicate Detection: A probability based Approach.
In: European Conference on Information Systems (ECIS), June 23-28, 2018, Portsmouth, United Kingdom.
Heinrich, Bernd, Klier, Mathias, Schiller, Alexander Paul Rudolf and Wagner, Gerit
(2018)
Assessing Data Quality - A Probability-based Metric for Semantic Consistency.
Decision Support Systems (DSS) 10, pp. 95-106.
Heinrich, Bernd, Klier, Mathias, Hristova, Diana, Schiller, Alexander Paul Rudolf and Szubartowicz, Michael
(2018)
Requirements for Data Quality Metrics.
Journal of Data and Information Quality (JDIQ) 9 (2), ArtNo.12.
Bortlik, Michael, Heinrich, Bernd and Mayer, Michael
(2018)
Multi User Context-Aware Service Selection for Mobil Environments - A Heuristic Technique.
Business and Information Systems Engineering (BISE) 60 (5), pp. 415-430.
Fulltext not available.
Heinrich, Bernd and Mayer, Michael
(2018)
Service Selection in Mobile Environments: Considering Multiple Users and Context-Awareness.
Journal of Decision Systems (JDS) 27 (2), pp. 92-122.
Heinrich, Bernd, Schiller, Alexander and Schön, Dominik
(2018)
The cooperation of multiple actors within process models: an automated planning approach.
Journal of Decision Systems 27 (4), pp. 238-274.
Fulltext not available.
(2018)
The cooperation of multiple actors within process models: an automated planning approach.
Journal of Decision Systems 27 (4), pp. 238-274.
Fulltext not available.
Cetto, Alexandra, Klier, Mathias, Richter, Alexander and Zolitschka, Jan Felix
(2018)
“Thanks for sharing”—Identifying users’ roles based on knowledge contribution in Enterprise Social Networks.
Computer Networks 135, pp. 275-288.
Fulltext not available.
2017
Baethge, Catherine, Klier, Julia, Klier, Mathias and Lindner, Georg
(2017)
Customers’ Influence Makes or Breaks Your Brand’s Success Story – Quantifying Positive and Negative Social Influence in Online Customer Networks.
In: International Conference on Information Systems (ICIS), December 10-13, 2017, Seoul, South Korea.
Wiesneth, Katharina
(2017)
Enterprise Social Networks – Contributions to Research with respect to Actor Roles in Knowledge Management, the Role of Formal Hierarchies, and Network Evolution.
PhD, Universität Regensburg.
Mayer, Michael
(2017)
Multi-user Service Re-Selection: React Dynamically to Events occuring at process Execution.
In: 25th European Conference on Information Systems (ECIS), 05.-10.06.2017, Guimaräes Portugal.
Däs, Miriam, Klier, Julia, Klier, Mathias, Lindner, Georg and Thiel, Lea
(2017)
Customer lifetime network value: customer valuation in the context of network effects.
Electronic Markets 27 (4), pp. 307-328.
Felgenhauer, Annette, Klier, Julia, Klier, Mathias and Lindner, Georg
(2017)
The Impact of Social Engagement on Customer Profitability - Insights from a Direct Banking Institution’s Online Customer Network.
In: European Conference on Information Systems (ECIS), June 5-10, 2017, Guimarães, Portugal.
2016
Zimmermann, Steffen, Müller, Marcel and Heinrich, Bernd
(2016)
Exposing and selling the use of web Services - an Option to be considered in make-or-buy decision-making.
Decision Support Systems 89, pp. 28-40.
Heinrich, Bernd and Schön, Dominik
(2016)
Automated Planning of Process Models: The Construction of Simple Merges.
In: European Conference on Information Systems (ECIS), June 12-15, 2016, Istanbul, Turkey.
(Unpublished)
Klier, Julia, Klier, Mathias and Lindner, Georg
(2016)
Social Engagement and Customer Profitability in Online Customer Networks.
In: European Conference on Information Systems (ECIS), June 12-15, 2016, Istanbul, Turkey.
Hristova, Diana
(2016)
Quantitative Approaches for Modeling Information Quality in Information Systems.
PhD, Universität Regensburg.
Müller, Marcel Philipp, Stöckl, Sebastian, Zimmermann, Steffen and Heinrich, Bernd
(2016)
Decision Support for IT Investment Projects.
Business Information Systems Engeneering (BISE) / Wirtschaftsinformatik Vol. 58 (No. 6), pp. 381-396.
Heinrich, Bernd and Hristova, Diana
(2016)
A quantitative Approach for modelling the influence of currency of Information on decision-making under uncertainty.
Journal of Decision Systems 25 (1), pp. 16-41.
Heinrich, Bernd and Klier, Mathias
(2016)
Datenqualität als Erfolgsfaktor im Business Analytics.
Controlling - Zeitschrift für erfolgsorientierte Unternehmenssteuerung 28 (8-9), pp. 488-494.
Klier, Mathias and Heinrich, Bernd
(2016)
Datenqualität von Big Data als Erfolgsfaktor im Customer Relationship Management.
In: Horváth, Peter and Michel, Uwe, (eds.)
Digital controlling & simple finance : die Zukunft der Unternehmenssteuerung.
Schäffer-Poeschel, Stuttgart, pp. 13-24.
ISBN 978-3-7910-3720-2 (print), 978-3-7910-3721-9 (ebook).
Fulltext not available.
2015
Heinrich, Bernd, Klier, Mathias and Zimmermann, Steffen
(2015)
Automated Planning of Process Models: Design of a Novel Approach to Construct Exclusive Choices.
Decision Support Systems 78, pp. 1-14.
Heinrich, Bernd and Schön, Dominik
(2015)
Automated Planning of context-aware Process Models.
In: European Conference on Information Systems (ECIS), May 26-29, 2015, Münster, Germany.
Heinrich, Bernd and Klier, Mathias
(2015)
Metric-based Data Quality Assessment - Developing and Evaluating a Probability-based Currency Metric Decision Support Systems.
Decision Support Systems (DSS) 72, pp. 82-96.
Lewerenz, Lars
(2015)
A Heuristic Technique for an Efficient Decision Support in Context-aware Service Selection.
In: Proceedings of the 36th International Conference on Information Systems (ICIS), 2015, Fort Worth, USA.
Fulltext restricted.
Heinrich, Bernd and Lewerenz, Lars
(2015)
A Novel Concept for the Usage of Mobile Information Services.
In: Linnhoff-Popien, C. and Zaddach, M. and Grahl, A., (eds.)
Marktplätze im Umbruch - Digitale Strategien für Services im Mobilen Internet.
Springer Heidelberg, pp. 319-329.
ISBN 978-3-662-43782-7 (ebook), 978-3-662-43781-0 (print).
Fulltext not available.
Heinrich, Bernd and Lewerenz, Lars
(2015)
Decision Support for the Usage of Mobile Information Service: A Context-Aware Service Selection Approach that Considers the Effects of Context Interdependencies.
Journal of Decision Systems 24 (4), pp. 406-432.
Heinrich, Bernd, Lewerenz, Lars, Mayer, Michael and Klier, Mathias
(2015)
Enhancing Decision Support in Multi User Service Selection.
In: Proceedings of the 36th International Conference on Information Systems (ICIS), 2015, Fort Worth, USA.
Heinrich, Bernd and Klier, Mathias
(2015)
Metric-based data quality assessment — Developing and evaluating a probability-based currency metric.
Decision Support Systems 72, pp. 82-96.
Fulltext not available.
Heinrich, Bernd, Klier, Mathias, Lewerenz, Lars and Zimmermann, Steffen
(2015)
Quality of Service-aware Service Selection: A Novel Approach Considering Potential Service Failures and Non-Deterministic Service Values.
INFORMS Service Science, A Journal of the Institute for Operations Research and the Management Sciences Vol. 7, No, pp. 1-22.
Heinrich, Bernd, Klier, Mathias, Lewerenz, Lars and Zimmermann, Steffen
(2015)
Quality-of-Service-Aware Service Selection: A Novel Approach Considering Potential Service Failures and Nondeterministic Service Values.
Service Science 7 (1), pp. 48-69.
Fulltext not available.
Heinrich, Bernd, Müller, Marcel, Stoeckl, Sebastian and Zimmermann, Steffen
(2015)
Towards a Well-Founded Valuation of Managerial Fleibilities in IT Investment Projects - A Multidisciplinary Literature Review.
SSRN.
2014
Hristova, Diana
(2014)
Considering Currency in Decision Trees in the Context of Big Data.
In: 2014 International Conference on Information Systems, 14.-17.12.2014, Auckland, New Zealand.
Heinrich, Bernd, Kundisch, Dennis and Zimmermann, Steffen
(2014)
Analyzing Cost and Risk Interaction Effects in IT Project Portfolios.
BIT: Banking and Information Technology 15 (2/2014), pp. 8-20.
Heinrich, Bernd and Hristova, Diana
(2014)
A Fuzzy Metric for Currency in the Context of Big Data.
In: 22nd European Conference on Information Systems (ECIS), 2014, Tel Aviv, Israel.
Heinrich, Bernd and Klier, Mathias
(2014)
Addressing Methodical Aspects of Interdependent Standardization Decisions.
In: 22nd European Conference on Information Systems (ECIS), 2014, Tel Aviv, Israel.
Heinrich, Bernd, Kundisch, D. and Zimmermann, S.
(2014)
Analyzing Risk Interaction Effects among IT Projects based on Modern Portfolio Theory.
In: Multikonferenz Wirtschaftsinformatik (MKWI) 2014, 2014, Paderborn.
Schryen, Guido and Hristova, Diana
(2014)
Duality in fuzzy linear programming: A survey.
OR -Spectrum 37 (1), pp. 1-48.
2013
Heinrich, Bernd and Thalmair, Andreas
(2013)
Online Social Networks - Neuer Vertriebskanal zur kundenindividuellen Ansprache für Finanzdienstleister ?
BIT: Banking and Information Technology 14 (2/2013), pp. 49-63.
Heinrich, Bernd and Lewerenz, Lars
(2013)
QoS-aware service selection considering potential service failures.
In: 11. INTERNATIONALEN TAGUNG WIRTSCHAFTSINFORMATIK, 27. Februar - 1. März 2013, Leipzig.
2012
Heinrich, Bernd, Klier, Mathias and Zimmermann, Steffen
(2012)
9. Automated Planning of Process Models –Towards a Semantic-based Approach.
In: Smolnik, Stefan and Teuteberg, Frank and Thomas, Oliver, (eds.)
Semantic technologies for business and information systems engineering: concepts and applications.
Business science reference, Hershey, Pa., pp. 169-194.
ISBN 978-1-609-60126-3; 978-1-609-60128-7.
Püschel, Tim, Schryen, Guido, Hristova, Diana and Neumann, Dirk
(2012)
Cloud Service Revenue Management.
In: European Conference on Information Systems, 10.-13.06.2012, Barcelona.
Heinrich, Bernd and Klier, Mathias
(2012)
Datenqualitätsmetriken für ein ökonomisch orientiertes Qualitätsmanagement.
In: Hildebrand, Knut and Gebauer, Marcus and Hinrichs, Holger and Mielke, Michael, (eds.)
Daten- und Informationsqualität: auf dem Weg zur Information excellence. 2. Auflage, Online-Ressource: v.: digital.
Vieweg + Teubner, Wiesbaden, pp. 49-66.
ISBN 978-3-8348-14531.
Heinrich, Bernd, Klier, Mathias and Görz, Quirin
(2012)
Ein metrikbasierter Ansatz zur Messung der Aktualität von Daten in Informationssystemen.
Zeitschrift für Betriebswirtschaft (ZfB) 82 (11), pp. 1193-1228.
Heinrich, Bernd and Zimmermann, S.
(2012)
Granularity Metrics for IT Services.
In: 33rd INTERNTIONAL CONFERENCE ON INFORMATION SYSTEMS (ICIS), December 16-19, 2012, Orlando/Florida, USA.
Zimmermann, S., Heinrich, Bernd and Kundisch, D.
(2012)
IT Projektportfolios mit Projektabhängigkeiten wertorientiert gestalten.
In: Lang, Michael and Kammerer, Sebastian and Amberg, Michael, (eds.)
Perfektes IT-Projektmanagement : Best Practices für Ihren Projekterfolg.
Symposion Publishing, Düsseldorf.
ISBN 978-3-86329-422-9.
2011
Demetz, Lukas, Heinrich, Bernd and Klier, Mathias
(2011)
Analyzing the Impact of new Features on Users’ Communication Activities in Online Social Networks.
In: 19th European Conference on Information Systems (ECIS), 2011, Helsinki, Finnland.
Heinrich, Bernd and Klier, Mathias
(2011)
Assessing data currency — a probabilistic approach.
Journal of Information Science 37 (1), pp. 86-100.
Heinrich, Bernd, Klier, Mathias and Zimmermann, Steffen
(2011)
Automatisierte Modellierung, Umsetzung und Ausführung von Prozessen – Ein Web Service-basiertes Konzept.
In: 10. Internationale Tagung Wirtschaftsinformatik, 16. - 18. Februar 2011, Zürich, Schweiz.
Zimmermann, Steffen and Heinrich, Bernd
(2011)
Bewertung und Gestaltung von IT-Projektportfolios.
In: Lang, Michael and Amberg, Michael, (eds.)
Erfolgsfaktor IT-Management : so steigern Sie den Wertbeitrag Ihrer IT.
Symposion Publishing, Düsseldorf, pp. 407-424.
ISBN 978-3-86329-423-6.
Heinrich, Bernd, Klier, Mathias and Bewernik, Marc-Andre
(2011)
Einführung von Kommunikationsstandards in Unternehmensnetzwerken – ein gestaltungsorientierter Ansatz bei dezentraler Entscheidungsstruktur.
Zeitschrift für Betriebswirtschaft 81 (4), pp. 447-485.
Heinrich, Bernd, Kundisch, D. and Zimmermann, Steffen
(2011)
Global Sourcing in the Presence of Interaction Effects among Software Development Projects.
In: 5th Global Sourcing Workshop, 2011, Courchevel, France.
Fulltext not available.
Heinrich, Bernd, Henneberger, Matthias, Krammer, Alexander and Lautenbacher, Florian
(2011)
Granularity of Services – an Economic Analysis.
Business & Information Systems Engineering 3 (6), pp. 345-358.
Heinrich, Bernd, Henneberger, Matthias, Krammer, Alexander and Lautenbacher, Florian
(2011)
Granularität von Services – eine ökonomische Analyse.
Wirtschaftsinformatik 53 (6), pp. 331-345.
Heinrich, Bernd, Huber, Andreas and Zimmermann, Steffen
(2011)
Make and Sell or Buy of Web Services a Real Option Approach.
In: 19th European Conference on Information Systems (ECIS), 09. - 11. June 2011, Helsinki, Finland.
Heinrich, Bernd, Leist, Susanne and Zellner, Gregor
(2011)
Service Integrators in business networks—the importance of relationship values.
Electronic Markets 21 (4), pp. 215-235.
Heinrich, Bernd, Zellner, Gregor and Leist, Susanne
(2011)
Service integrators in business networks—the importance of relationship values.
Electronic Markets 21 (4), pp. 215-235.
Fulltext not available.
2010
Heinrich, Bernd
(2010)
Die Planung des Mitarbeitereinsatzes in Versicherungsagenturen.
Controlling & Management: ZfCM ; Zeitschrift für Controlling und Management 54 (6), pp. 385-390.
2009
Heinrich, Bernd, Henneberger, Matthias, Leist, Susanne and Zellner, Gregor
(2009)
The process map as an instrument to standardize processes: design and application at a financial service provider.
Information Systems and e-Business Management 7 (1), pp. 81-102.
Heinrich, Bernd and Klier, Mathias
(2009)
A Novel Data Quality Metric for Timeliness considering Supplemental Data.
In: 17th European Conference on Information Systems (ECIS), 2009, University of Verona.
Heinrich, Bernd, Kaiser, Marcus and Klier, Mathias
(2009)
A Procedure to Develop Metrics for Currency and its Application in CRM.
ACM journal of data and information quality : JDIQ 1 (1).
Heinrich, Bernd, Bolsinger, Manuel and Bewernik, Marc
(2009)
Automated planning of process models: the construction of exclusive choices.
In: 30th International Conference on Information Systems (ICIS), 2009, Phoenix, Arizona, USA.
Heinrich, Bernd, Zellner, Gregor and Leist, Susanne
(2009)
CRM Actions and Processes - Goal-oriented Design based on Relationship Values.
In: 9. Internationale Tagung Wirtschaftsinformatik, 2009, Wien, Österreich.
Heinrich, Bernd and Klier, Mathias
(2009)
Die Messung der Datenqualität im Controlling – Ein metrikbasierter Ansatz und seine Anwendung im Kundenwertcontrolling.
Controlling & Management: ZfCM ; Zeitschrift für Controlling und Management 53 (1), pp. 34-42.
2008
Heinrich, Bernd and Klier, Mathias
(2008)
Datenqualitätsmetriken für ein ökonomisch orientiertes Qualitätsmanagement.
In: Hinrichs, H. and Gebauer, M., (eds.)
Daten- und Informationsqualität: auf dem Weg zur Information excellence. Online-Ressource: v.: digital.
Vieweg + Teubner, Wiesbaden.
ISBN 9783834803214.
Heinrich, Bernd, Kaiser, Marcus and Klier, Mathias
(2008)
Does the EU Insurance Mediation Directive Help to Improve Data Quality? - A Metric-based Analysis.
In: 16th European Conference on Information Systems (ECIS), 2008, National University of Galway, Ireland.
Braunwarth, Kathrin Susanne and Heinrich, Bernd
(2008)
IT-Service-Management – Ein Modell zur Bestimmung der Folgen von Interoperabilitätsstandards auf die Einbindung externer IT-Dienstleister.
Wirtschaftsinformatik 50 (2), pp. 98-110.
Heinrich, Bernd, Bewernik, Marc-Andre, Henneberger, Matthias, Krammer, Alexander and Lautenbacher, Florian
(2008)
SEMPA – Ein Ansatz des Semantischen Prozessmanagements zur Planung von Prozessmodellen.
Wirtschaftsinformatik 50 (6), pp. 445-460.
Henneberger, Matthias, Heinrich, Bernd, Lautenbacher, Florian and Bauer, Bernhard
(2008)
Semantic-Based Planning of Process Models.
In: Multikonferenz Wirtschaftsinformatik (MKWI), 2008, München.
Buhl, Hans Ulrich, Heinrich, Bernd, Henneberger, Matthias and Krammer, Alexander
(2008)
Service Science.
Wirtschaftsinformatik 50 (1), pp. 60-65.
Buhl, Hans Ulrich and Heinrich, Bernd
(2008)
Valuing Customer Portfolios under Risk-Return-Aspects: A Model-based Approach and its Application in the Financial Services Industry.
Academy of Marketing Science review 12 (5).
2007
Heinrich, Bernd, Kaiser, Marcus and Klier, Mathias
(2007)
DQ Metrics: A Novel Approach to Quantify Timeliness and its Application in CRM.
In: 12th International Conference on Information Quality (ICIQ), 2007, University of Cambridge.
Heinrich, Bernd
(2007)
Der effiziente Einsatz proaktiver und reaktiver Datenqualitätsmaßnahmen - Ein modellbasierter Ansatz und seine Anwendung bei einem Finanzdienstleister.
Die Betriebswirtschaft 67 (5), pp. 539-562.
Heinrich, Bernd
(2007)
Gestaltung von Informationssystemarchitekturen: Optimierungsmodelle und -algorithmen für die Planung und Bewertung von Datenqualitätsmaßnahmen, Prozessrestrukturierungen und Kommunikationsstandards.
Habilitationsschrift.
Fulltext not available.
Heinrich, Bernd, Kaiser, Marcus and Klier, Mathias
(2007)
How to measure Data Quality? A Metric-based Approach.
In: 28th International Conference of Information Systems (ICIS), 2007, Queen's University Montreal, Kanada.
Heinrich, Bernd, Kaiser, Marcus and Klier, Mathias
(2007)
Metrics for Measuring Data Quality - Foundations for an Economic Oriented Management of Data Quality.
In: 2nd International Conference on Software and Data Technologies (ICSOFT), 2007, INSTICC/Polytechnic Institut of Setúbal Barcelona, Spanien.
2006
Heinrich, Bernd and Klier, Mathias
(2006)
Datenqualitätsmetriken für ein ökonomisch orientiertes Qualitätsmanagement.
In: 4th German Information Quality Management Conference & Workshop (GIQMC), 2006, Bad Soden.
Heinrich, Bernd and Klier, Mathias
(2006)
Ein Optimierungsansatz für ein fortlaufendes Datenqualitätsmanagement und seine praktische Anwendung bei Kundenkampagnen.
Zeitschrift für Betriebswirtschaft 76 (6), pp. 559-587.
Wehrmann, Alexander, Heinrich, Bernd and Seifert, Frank
(2006)
Quantitatives IT-Portfoliomanagement: Risiken von IT-Investitionen wertorientiert steuern.
Wirtschaftsinformatik 48 (4), pp. 234-245.
Heinrich, Bernd, Klier, Mathias and Bewernik, Marc-Andre
(2006)
Unternehmensweite Anwendungsintegration — Zentrale Anreizsetzung zur Realisierung von Netzwerkeffekten bei dezentralen Entscheidungsstrukturen.
Wirtschaftsinformatik 48 (3), pp. 158-168.
Blodig, Christoph, Heinrich, Bernd and Wehrmann, Alexander
(2006)
Wirtschaftlichkeitsanalyse bei der Einführung und Gestaltung von Wissensmanagementsystemen am Beispiel der Kundenserviceprozesse einer Automobilbank.
In: Mulitkonferenz Wirtschaftsinformatik (MKWI), 2006, Passau.
2005
Buhl, Hans Ulrich and Heinrich, Bernd
(2005)
Empirical Research Strategies in Conceptual Modeling - Silver Bullet or Academic Toys?
Wirtschaftsinformatik 47 (2), pp. 152-162.
Heinrich, Bernd and Fridgen, Michael
(2005)
Enterprise Application Integration - Ein Modell zur Bewertung von IT-Investitionen in die Integration von Anwendungssystemen.
Die Betriebswirtschaft 65 (1), pp. 43-61.
Heinrich, Bernd
(2005)
Transforming Strategic Goals of CRM into Process Goals and Activities.
Business process management journal 11 (6), pp. 709-723.
Fulltext not available.
2004
Heinrich, Bernd and Winter, Robert
(2004)
A Strategy Modelling Technique for Financial Services.
In: 12th European Conference of Information Systems (ECIS), 2004, Turku School of Economics and Business Administration.
Buhl, Hans Ulrich, Heinrich, Bernd, Steck, Werner and Winkler, Veronica
(2004)
Individualisierte Finanzdienstleistungsberatung für Privatkunden - Konzept und prototypische Umsetzung.
Wirtschaftsinformatik 46 (6), pp. 427-438.
Buhl, Hans Ulrich and Heinrich, Bernd
(2004)
Unternehmensarchitekturen in der Praxis - Architekturdesign am Reißbrett vs. Situationsbedingte Realisierung von Informationssystemen.
Wirtschaftsinformatik 46 (4), pp. 311-320.
2003
Heinrich, Bernd and Helfert, Markus
(2003)
Analyzing Data Quality Investments in CRM - A Model-based Approach.
In: 8th International Conference on Informations Quality (ICIQ), 2003, Massachusetts Institut of Technology.
Heinrich, Bernd and Leist, Susanne
(2003)
Nutzung und Entwicklung von Geschäftsmodellen - Ergebnisse des Kompetenzzentrums Bankenarchitekturen im Informationszeitalter.
In: Österle, Hubert and Winter, Robert, (eds.)
Business-Engineering: auf dem Weg zum Unternehmen des Informationszeitalters. 2. Auflage.
Business-Engineering.
Springer, Berlin, pp. 329-352.
ISBN 3-540-00049-6.
Heinrich, Bernd and Helfert, Markus
(2003)
Nützt Datenqualität wirklich im CRM? - Wirkungszusammenhänge und Implikationen.
In: 6. Internationale Tagung Wirtschaftsinformatik 2003: Medien - Märkte - Mobilität, 2003, TU Dresden.
Heinrich, Bernd
(2003)
Verbesserung der Kundenbeziehung durch Datenqualitätsmaßnahmen.
In: 1st German Information Quality Management Conference & Workshop (GIQMC), 2003, Bad Soden.
Fulltext not available.
2002
Heinrich, Bernd
(2002)
Das Geschäftsmodell als Instrument zur Positionierung des Unternehmens.
In: Leist, Susanne and Winter, R., (eds.)
Retail Banking im Informationszeitalter: integrierte Gestaltung der Geschäfts-, Prozess- und Applikationsebene.
Business engineering.
Springer, Berlin, pp. 53-72.
ISBN 3-540-42776-7.
Heinrich, Bernd
(2002)
Die fachkonzeptionelle Gestaltung der Kundenbeziehung als Basis für den Prozessentwurf.
Banking and information technology : BIT 2 (2), pp. 11-20.
Heinrich, Bernd
(2002)
Die konzeptionelle Gestaltung des Multichannel-Vertriebs anhand von Kundenbedürfnissen.
In: Leist, Susanne and Winter, R., (eds.)
Retail Banking im Informationszeitalter: integrierte Gestaltung der Geschäfts-, Prozess- und Applikationsebene.
Business engineering.
Springer, Berlin, pp. 73-92.
ISBN 3-540-42776-7.
Heinrich, Bernd
(2002)
Methode zur wertorientierten Analyse und Gestaltung der Kundenbeziehung - Zur Rolle des Service Integrators im Privatkundengeschäft von Kreditinstituten.
Dissertationsschrift.
Logos-Verlag, Berlin.
ISBN 3-89722-929-3.
Fulltext not available.
2001
Heinrich, Bernd
(2001)
Dimensionen zur Beschreibung eines Geschäftsmodells für Kreditinstitute im Bereich Privatkunden Version 1.1.
Working Paper.
2000
Heinrich, Bernd and Leist, Susanne
(2000)
Bankenarchitekturen im Informationszeitalter - Zur Rolle des Geschäftsmodells.
In: Österle, Hubert and Winter, Robert, (eds.)
Business Engineering: auf dem Weg zum Unternehmen des Informationszeitalters.
Business-Engineering.
Springer, Berlin, pp. 141-165.
ISBN 3-540-67258-3.
1999
Fugmann, Thomas, Heinrich, Bernd, Leist, Susanne and Winter, Robert
(1999)
Banking im Informationszeitalter - Formen und Gestaltungsfragen von Wertschöpfungsnetzwerken im Bankbereich.
In: Elektronische Dienstleistungswirtschaft und Financial Engineering, 1999, Münster.
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