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- URN zum Zitieren dieses Dokuments:
- urn:nbn:de:bvb:355-epub-55931
- DOI zum Zitieren dieses Dokuments:
- 10.5283/epub.5593
Zusammenfassung
Evaluating and guaranteeing customer satisfaction in the long-term is an integral part of quality management in libraries. Quality is defined as “all of the characteristics and features of a product or a service, which relate to their suitability for fulfilling fixed or given requirements” [EOQ 1976] and it is determined by the subjective evaluation of the customer. Surveys are used to gather ...
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