Abstract
This article examines current developments in the field of CAI. The field of CAI has been driven by two major recent developments. One being the technological possibilities in the software field commonly referred to as "Web 2.0". The other being a strategic paradigm shift from closed to open innovation in many companies. Both developments lead to a new form of CAI which have been analyzed in ...
Abstract
This article examines current developments in the field of CAI. The field of CAI has been driven by two major recent developments. One being the technological possibilities in the software field commonly referred to as "Web 2.0". The other being a strategic paradigm shift from closed to open innovation in many companies. Both developments lead to a new form of CAI which have been analyzed in detail and named Open CAI 2.0. This paper discusses the benefits and challenges for software providers and users arising from this new evolutionary step of CAI. (C) 2010 Elsevier B.V. All rights reserved.
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