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Heinrich, Bernd ; Schiller, Alexander ; Weinfurtner, Lucas

Initial Ratings Shape the Future: Long-Term Effects in Online Consumer Ratings

Heinrich, Bernd, Schiller, Alexander und Weinfurtner, Lucas (2025) Initial Ratings Shape the Future: Long-Term Effects in Online Consumer Ratings. In: European Conference on Information Systems (ECIS), 15.06.2025 bis 18.06.2025, Amman, Jordan.

Veröffentlichungsdatum dieses Volltextes: 02 Jul 2025 08:54
Konferenz- oder Workshop-Beitrag
DOI zum Zitieren dieses Dokuments: 10.5283/epub.77017


Zusammenfassung

Online consumer ratings provide essential information to users and valuable feedback to businesses. Especially a long-term perspective of an item’s ratings (e.g., covering several years) is highly relevant as it is expected to give a robust view of the item’s true quality, strongly influencing purchasing decisions, sales and pricing. While users should follow their own quality perception, ...

Online consumer ratings provide essential information to users and valuable feedback to businesses. Especially a long-term perspective of an item’s ratings (e.g., covering several years) is highly relevant as it is expected to give a robust view of the item’s true quality, strongly influencing purchasing decisions, sales and pricing. While users should follow their own quality perception, previous research has shown that prior ratings can influence the next user’s rating decision in the short term, either following them or differentiating from them. We advance this research by analysing the long-term influence of initial ratings with respect to true quality, bandwagon, and differentiation effect. To do so, we leverage eight extensive real-world rating datasets from various domains and employ regression models and statistical tests. Our analyses of six hypotheses reveal that initial ratings significantly influence long-term ratings regarding the mentioned effects, which needs to be considered by users, businesses, and platforms.



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Details

DokumentenartKonferenz- oder Workshop-Beitrag (Paper)
DatumJuni 2025
InstitutionenWirtschaftswissenschaften > Institut für Wirtschaftsinformatik > Lehrstuhl für Wirtschaftsinformatik II (Prof. Dr. Bernd Heinrich)
Informatik und Data Science > Fachbereich Wirtschaftsinformatik > Lehrstuhl für Wirtschaftsinformatik II (Prof. Dr. Bernd Heinrich)
Stichwörter / KeywordsOnline consumer ratings, bandwagon effect, differentiation effect, initial ratings, long-term perspective
Dewey-Dezimal-Klassifikation000 Informatik, Informationswissenschaft, allgemeine Werke > 004 Informatik
300 Sozialwissenschaften > 330 Wirtschaft
StatusVeröffentlicht
BegutachtetJa, diese Version wurde begutachtet
An der Universität Regensburg entstandenJa
URN der UB Regensburgurn:nbn:de:bvb:355-epub-770171
Dokumenten-ID77017

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