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Moving Beyond Passwords: Investigating the Effect of Digital Nudges on Passkey Adoption
Reittinger, Tobias
, Glas, Magdalena
und Pernul, Günther
(2026)
Moving Beyond Passwords: Investigating the Effect of Digital Nudges on Passkey Adoption.
In: CHI 2026: CHI Conference on Human Factors in Computing Systems, April 13 - 17, 2026, Barcelona, Spain.
Veröffentlichungsdatum dieses Volltextes: 30 Apr 2026 05:14
Konferenz- oder Workshop-Beitrag
DOI zum Zitieren dieses Dokuments: 10.5283/epub.79370
Zusammenfassung
Passwords suffer from major usability hurdles that foster insecure practices and undermine cybersecurity. Passkeys were introduced to address these issues, however, adoption remains low. Digital nudges offer a promising way to accelerate passkey adoption, yet research lacks empirical insight about when to nudge and which nudge types and designs are most effective. We therefore employed a ...
Passwords suffer from major usability hurdles that foster insecure practices and undermine cybersecurity. Passkeys were introduced to address these issues, however, adoption remains low. Digital nudges offer a promising way to accelerate passkey adoption, yet research lacks empirical insight about when to nudge and which nudge types and designs are most effective. We therefore employed a mixed-methods approach to examine the impact of nudges on passkey adoption across five touchpoints in the digital user journey: During registration, login, account recovery, while in the settings menu, and during user activity. First, we conducted 15 expert interviews to identify candidate nudges and their design principles. We evaluate these nudges in a randomized controlled trial (RCT) with 3,680 participants on a commercial healthcare platform. Our results indicate that digital nudges can significantly increase passkey adoption when applied at the right touchpoints, encouraging users to move beyond passwords.
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Details
| Dokumentenart | Konferenz- oder Workshop-Beitrag (Paper) | ||||
| Verlag: | Association for Computing Machinery | ||||
|---|---|---|---|---|---|
| Ort der Veröffentlichung: | New York, NY, USA | ||||
| Sonstige Reihe: | CHI '26 | ||||
| Datum | 13 April 2026 | ||||
| Zusätzliche Informationen (Öffentlich) | Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems -> ISBN: 979-8-4007-2278-3 | ||||
| Institutionen | Wirtschaftswissenschaften > Institut für Wirtschaftsinformatik Wirtschaftswissenschaften > Institut für Wirtschaftsinformatik > Lehrstuhl für Wirtschaftsinformatik I - Informationssysteme (Prof. Dr. Günther Pernul) Informatik und Data Science > Fachbereich Wirtschaftsinformatik > Lehrstuhl für Wirtschaftsinformatik I - Informationssysteme (Prof. Dr. Günther Pernul) | ||||
| Identifikationsnummer |
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| Stichwörter / Keywords | Authentication, Passkey, Password, FIDO2, Security, User Study, Field Study, Accounts | ||||
| Dewey-Dezimal-Klassifikation | 000 Informatik, Informationswissenschaft, allgemeine Werke > 004 Informatik | ||||
| Status | Veröffentlicht | ||||
| Begutachtet | Ja, diese Version wurde begutachtet | ||||
| An der Universität Regensburg entstanden | Ja | ||||
| URN der UB Regensburg | urn:nbn:de:bvb:355-epub-793706 | ||||
| Dokumenten-ID | 79370 |
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