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Kölbel, Linda Maria ; Hornsteiner, Markus ; Schönig, Stefan

Guidelines for manual process discovery for semi-automated processes

Artikel

Kölbel, Linda Maria, Hornsteiner, Markus und Schönig, Stefan (2026) Guidelines for manual process discovery for semi-automated processes. Information Systems and e-Business Management.


Zusammenfassung

Semi-automated operational environments, where human operators and automated systems coexist, pose significant challenges for process discovery approaches, which typically target either fully manual or fully automated workflows. This paper presents a comprehensive guideline for manual process discovery specifically tailored to semi-automated contexts. Building on established methods (document ...

Semi-automated operational environments, where human operators and automated systems coexist, pose significant challenges for process discovery approaches, which typically target either fully manual or fully automated workflows. This paper presents a comprehensive guideline for manual process discovery specifically tailored to semi-automated contexts. Building on established methods (document analysis, direct observation, structured interviews, and collaborative workshops), we adapt and extend each method to capture both human-driven activities and machine-generated events. The resulting artifact comprises four modular guideline packages, offering step-by-step procedures, guiding questions, and optional tooling to uncover control flow, data flow, resource assignments, and system interactions. Use cases in an Industrial Internet of Things (IIoT) setting illustrate how these guidelines can be applied to complex, data-intensive scenarios, though the approach remains domain-agnostic and can be transferred to other semi-automated environments. The development followed the Design Science Research (DSR) cycle, incorporating iterative refinement and validation via expert workshops, surveys, and real-world use cases. Our evaluation confirms that the proposed guidelines enhance the completeness, accuracy, and efficiency of manual process discovery in hybrid human–machine landscapes.



Beteiligte Einrichtungen


Details

DokumentenartArtikel
Titel eines Journals oder einer ZeitschriftInformation Systems and e-Business Management
VerlagSpringer Nature
Open Access ArtDEAL (Springer)
Datum13 Oktober 2026
Veröffentlichungsdatum14 Okt 2026 13:04
InstitutionenWirtschaftswissenschaften > Institut für Wirtschaftsinformatik > Lehrstuhl für Prozessbasierte Informationssysteme – Prof. Dr. Stefan Schönig
Informatik und Data Science > Fachbereich Wirtschaftsinformatik > Lehrstuhl für Prozessbasierte Informationssysteme – Prof. Dr. Stefan Schönig

Informatik und Data Science > Fachbereich Wirtschaftsinformatik
Identifikationsnummer
WertTyp
10.1007/s10257-026-00742-9DOI
Stichwörter / KeywordsBusiness process management · Process discovery · Industrial internet of things · Guideline development · Semi-automated processes
Dewey-Dezimal-Klassifikation000 Informatik, Informationswissenschaft, allgemeine Werke > 004 Informatik
StatusVeröffentlicht
BegutachtetJa, diese Version wurde begutachtet
An der Universität Regensburg entstandenJa
URN der UB Regensburgurn:nbn:de:bvb:355-epub-809508
Dokumenten-ID80950

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