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Hammerl, Timo ; Schwaiger, Josef Michael ; Leist, Susanne

Measuring the Success of Social Media: Matching Identified Success Factors to Social Media KPIs

Hammerl, Timo, Schwaiger, Josef Michael und Leist, Susanne (2019) Measuring the Success of Social Media: Matching Identified Success Factors to Social Media KPIs. In: Proceedings of the 52nd Annual Hawaii International Conference on System Sciences : January 8-11, 2019, Maui, Hawaii. ScholarSpace, Honolulu, S. 2427-2436. ISBN 978-0-9981331-2-6.

Veröffentlichungsdatum dieses Volltextes: 16 Jan 2020 07:02
Buchkapitel
DOI zum Zitieren dieses Dokuments: 10.5283/epub.41362


Zusammenfassung

With the rise of social platforms such as Facebook, Twitter, Instagram etc., recently, a lot of excitement and optimism around the potential of corporate social media usage have emerged. Social media activities allow companies to reach an attractive mass audience segment, but just as for any other marketing medium, measurement is a critical component of success. Hence, many critical success ...

With the rise of social platforms such as Facebook, Twitter, Instagram etc., recently, a lot of excitement and optimism around the potential of corporate social media usage have emerged. Social media activities allow companies to reach an attractive mass audience segment, but just as for any other marketing medium, measurement is a critical component of success. Hence, many critical success factors (CSFs) necessary for successful B2C social media efforts have been compiled in literature over the last years. Although these CSFs are numerous, a classification for a purposeful application as well as corresponding key performance indicators (KPIs) for the concrete measurement of CSFs are missing. Therefore, first (1), this research aims at the identification of existing CSFs for social media in enterprises in literature and classifying them by their specific application. Second (2), to allow the definite measurement of CSFs, corresponding KPIs are identified and matched towards them.


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Details

DokumentenartBuchkapitel
ISBN978-0-9981331-2-6
Buchtitel:Proceedings of the 52nd Annual Hawaii International Conference on System Sciences : January 8-11, 2019, Maui, Hawaii
Verlag:ScholarSpace
Ort der Veröffentlichung:Honolulu
Seitenbereich:S. 2427-2436
Datum9 Januar 2019
InstitutionenWirtschaftswissenschaften > Institut für Wirtschaftsinformatik > Lehrstuhl für Wirtschaftsinformatik III - Business Engineering (Prof. Dr. Susanne Leist)
Informatik und Data Science > Fachbereich Wirtschaftsinformatik > Lehrstuhl für Wirtschaftsinformatik III - Business Engineering (Prof. Dr. Susanne Leist)
Stichwörter / KeywordsDigital and Social Media in Enterprise Digital and Social Media social media, success factors, key performance indicators
Dewey-Dezimal-Klassifikation000 Informatik, Informationswissenschaft, allgemeine Werke > 004 Informatik
StatusVeröffentlicht
BegutachtetJa, diese Version wurde begutachtet
An der Universität Regensburg entstandenJa
URN der UB Regensburgurn:nbn:de:bvb:355-epub-413624
Dokumenten-ID41362

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