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Measuring the Success of Social Media: Matching Identified Success Factors to Social Media KPIs
Hammerl, Timo, Schwaiger, Josef Michael und Leist, Susanne
(2019)
Measuring the Success of Social Media: Matching Identified Success Factors to Social Media KPIs.
In:
Proceedings of the 52nd Annual Hawaii International Conference on System Sciences : January 8-11, 2019, Maui, Hawaii.
ScholarSpace, Honolulu, S. 2427-2436.
ISBN 978-0-9981331-2-6.
Veröffentlichungsdatum dieses Volltextes: 16 Jan 2020 07:02
Buchkapitel
DOI zum Zitieren dieses Dokuments: 10.5283/epub.41362
Zusammenfassung
With the rise of social platforms such as Facebook, Twitter, Instagram etc., recently, a lot of excitement and optimism around the potential of corporate social media usage have emerged. Social media activities allow companies to reach an attractive mass audience segment, but just as for any other marketing medium, measurement is a critical component of success. Hence, many critical success ...
With the rise of social platforms such as Facebook, Twitter, Instagram etc., recently, a lot of excitement and optimism around the potential of corporate social media usage have emerged. Social media activities allow companies to reach an attractive mass audience segment, but just as for any other marketing medium, measurement is a critical component of success. Hence, many critical success factors (CSFs) necessary for successful B2C social media efforts have been compiled in literature over the last years. Although these CSFs are numerous, a classification for a purposeful application as well as corresponding key performance indicators (KPIs) for the concrete measurement of CSFs are missing. Therefore, first (1), this research aims at the identification of existing CSFs for social media in enterprises in literature and classifying them by their specific application. Second (2), to allow the definite measurement of CSFs, corresponding KPIs are identified and matched towards them.
Beteiligte Einrichtungen
Details
| Dokumentenart | Buchkapitel |
| ISBN | 978-0-9981331-2-6 |
| Buchtitel: | Proceedings of the 52nd Annual Hawaii International Conference on System Sciences : January 8-11, 2019, Maui, Hawaii |
|---|---|
| Verlag: | ScholarSpace |
| Ort der Veröffentlichung: | Honolulu |
| Seitenbereich: | S. 2427-2436 |
| Datum | 9 Januar 2019 |
| Institutionen | Wirtschaftswissenschaften > Institut für Wirtschaftsinformatik > Lehrstuhl für Wirtschaftsinformatik III - Business Engineering (Prof. Dr. Susanne Leist) Informatik und Data Science > Fachbereich Wirtschaftsinformatik > Lehrstuhl für Wirtschaftsinformatik III - Business Engineering (Prof. Dr. Susanne Leist) |
| Stichwörter / Keywords | Digital and Social Media in Enterprise Digital and Social Media social media, success factors, key performance indicators |
| Dewey-Dezimal-Klassifikation | 000 Informatik, Informationswissenschaft, allgemeine Werke > 004 Informatik |
| Status | Veröffentlicht |
| Begutachtet | Ja, diese Version wurde begutachtet |
| An der Universität Regensburg entstanden | Ja |
| URN der UB Regensburg | urn:nbn:de:bvb:355-epub-413624 |
| Dokumenten-ID | 41362 |
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