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Ball, Rafael (2000) Leaving the Gutenberg - Galaxy for the Digital Universe - Quality Management of New Library Services. In: Ho, Samuel K. M. and Chong, Chee Leong, (eds.) Proceedings of the 5th International Conference on ISO 9000 & TQM. NUS-PSB Centre for Best Practices, Singapore, pp. 524-528. Fulltext not available.

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