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2000
Ball, Rafael
(2000)
Quality management of library services in the digital era.
In: Graham, Catherine, (ed.)
Online information 2000: proceedings / 24th International Online Information Meeting, London, 5 - 7 December 2000.
International Online Information Meeting; proceedings ..., 24.
Learned Information Europe, Oxford, 157 -163.
ISBN 1-900871-53-X.
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