Heinrich, Bernd and Kaiser, Marcus and Klier, Mathias (2008) Does the EU Insurance Mediation Directive Help to Improve Data Quality? - A Metric-based Analysis. In: 16th European Conference on Information Systems (ECIS), 2008, National University of Galway, Ireland.
Most financial service companies view the requirements imposed by the insurance mediation directive (IMD) as a tiresome administrative burden, causing high costs but providing little benefit. In contrast, this article argues that the documentation requirements demanded by the IMD lead to a higher data quality and also to higher economic benefits. A significant improvement is proclaimed regarding the data quality dimensions correctness and completeness. To substantiate this hypothesis, we develop two metrics based on existing approaches; one for correctness and one for completeness. The development is guided by six general requirements on data quality metrics. Moreover, a case study analyses the influence of the IMD on data quality by applying these metrics in a case study: Based on data from a major German insurance company, we illustrate how economic benefits arise from documenting particular categories of customer data (e.g. the customer’s professional background, his financial circumstances and his goals), while the documentation of other customer data categories does not provide similar benefits.
|Item Type:||Conference or Workshop Item (Paper)|
|Institutions:|| Business, Economics and Information Systems > Institut für Wirtschaftsinformatik > Lehrstuhl für Wirtschaftsinformatik II (Prof. Dr. Bernd Heinrich)|
Business, Economics and Information Systems > Institut für Wirtschaftsinformatik > Professur für Wirtschaftsinformatik - Qualitätsmanagement und Qualitätssicherung (Prof. Dr. Mathias Klier)
|Keywords:||Data Quality Metrics, Insurance Mediation Directive, Financial Services|
|Subjects:||300 Social sciences > 330 Economics|
|Created at the University of Regensburg:||Unknown|
|Deposited On:||28 Mar 2012 14:57|
|Last Modified:||28 Sep 2012 10:30|