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Leist, Susanne and Johannsen, Florian and Zellner, Gregor (2010) Implementing Six Sigma for Improving Business Processes at an Automotive Bank. In: Brocke, Jan vom and Rosemann, Michael, (eds.) Handbook on Business Process Management 1: Introduction, Methods and Information Systems. International Handbook on Information Systems. International handbooks on information systems. Springer, Berlin, pp. 361-382. ISBN 978-3-642-00415-5.