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Six Sigma as a Business Process Management Method in Services: Analysis of the Key Application Problems

Johannsen, Florian, Leist, Susanne and Zellner, Gregor (2010) Six Sigma as a Business Process Management Method in Services: Analysis of the Key Application Problems. Information Systems and E-Business Management 8 (4).

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Abstract

Apart from being applied in production, Six Sigma has grown considerably in importance as a business process management (BPM) method in services. The transfer of the method from production to service applications does, however, pose problems which affect the success of implementing Six Sigma as a BPM method in services. For a successful application of the Six Sigma method in services it is ...

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Item type:Article
Date:2010
Institutions:Business, Economics and Information Systems > Institut für Wirtschaftsinformatik > Lehrstuhl für Wirtschaftsinformatik III - Business Engineering (Prof. Dr. Susanne Leist)
Interdisciplinary Subject Network:Immobilien- und Kapitalmärkte
Identification Number:
ValueType
10.1007/s10257-010-0128-2DOI
Keywords:Six Sigma, business process, management method, services
Dewey Decimal Classification:300 Social sciences > 330 Economics
Status:Published
Refereed:Yes, this version has been refereed
Created at the University of Regensburg:Yes
Item ID:14773
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