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Six Sigma as a Business Process Management Method in Services: Analysis of the Key Application Problems

Johannsen, Florian ; Leist, Susanne ; Zellner, Gregor



Abstract

Apart from being applied in production, Six Sigma has grown considerably in importance as a business process management (BPM) method in services. The transfer of the method from production to service applications does, however, pose problems which affect the success of implementing Six Sigma as a BPM method in services. For a successful application of the Six Sigma method in services it is ...

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